Job Description :
Summary of Responsibilities
• Hands on and in-depth knowledge of AR process
• Monitor and collect accounts receivable for assigned portfolio by contacting customers via telephone & email, both inbound and outbound
• Work with cash application team to apply payments timely & accurately
• Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
• Provide accurate forecasting of collection promises
• Work with Customer Service & Billing teams to resolve customer disputes, support correction of root causes and enable timely collections
• Identify slow-paying customers, timely escalation of collection challenges to management & BizOps team, and recommend appropriate exit paths
• To be highly customer obsessed and ensure delivering a positive customer experience on every interaction
• Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
• Meet all the productivity related goals on a monthly basis
Knowledge & Skills/ Business Acumen/ Education & Experience
• Minimum requirements include Post graduation or a Master's Degree Accounting/Finance or a related field
• 4 years of relevant experience in Accounts Rec
• Strong ability to communicate internally and externally
• Strong ability to take initiative and self- start when necessary
• Proven ability to develop new ideas and creative solutions
• Proven ability to work successfully in an ambiguous environment
• Proven ability to meet tight deadlines and prioritize workload
• Fluency in Microsoft Excel is a must

Basic Qualifications :
. Post Graduation or a Master's Degree in Accounting/Finance or a related field.
. Previous experience 4-5 Years in Account Receivables, Collections, Dispute Management, Customer Care, or other customer facing role

Preferred Qualifications :
. Post Graduation or a Master's Degree in Accounting/Finance or a related field.
. Previous experience 4-5 Years in Account Receivables, Collections, Dispute Management, Customer Care, or other customer facing role