Acct|Cluster Acct|Practice HR Lead

Job description
(Senior Hiring / referral hiring lead) Sr Operations Role-for Leadership Strategic Hire Coordination-Offshore

Overview of the role

Good Communication skills; coordinate with Hiring TA team and Delivery ; competency and practice for hiring senior Candidates for Strategic Roles and Referral onboardings

And collaboration to ensure leadership/strategic role profile screening; panel interviews; technical evaluations and end to end smooth onboarding and Allocation to key projects and programs.

Support Global Delivery Head with driving the program for strategic hire plan ,across current and new deals ;good ability to understand the techno-functional business requirement ; strong in excel, tracking, PPT and stakeholder management.

Capabilities:
• Delivery Excellence capability (Delivery Assurance / transformation)
• Functional Architecture capability
• Salesforce Project / PgM / Delivery Management capability
• Technical Architecture capability
• APEX capability
• Delivery Ops / Project Charminar Lead
• Project Recovery Lead

Competency CoEs:
• Consumer Goods Cloud / Aforza CoE
• Manufacturing and Automotive cloud CoE
• Data and Analytics CoE
• Growth (Revenue, Net Zero, Public Sector, Loyalty, etc.) CoE
• Platform / Multi-cloud CoE
• Experience Cloud CoE

Key Responsibilities:

Strategic Leadership:
• Define the vision, mission, and strategic objectives.
• Collaborate with senior management to align Capability / CoE initiatives with overall business priorities.
• Champion best practices, governance, and change management strategies.

Stakeholder Alignment:
• Engage with implementation partners, success management teams, and external consultants.
• Facilitate cohesion among different stakeholders to ensure seamless execution of DX projects.
• Clearly define roles and responsibilities for each stakeholder involved in Salesforce initiatives.

Governance and Process Standardization:
• Establish standardized processes, tools, and frameworks for Salesforce projects.
• Implement risk management strategies and ensure compliance.
• Drive adoption of new ways of working and foster a culture of innovation.
• Create and mantain a "Knowledge Management Portal" for any CoE assets like POCs, First Call Deck, RFPs, Offers, Solutions, Whitepapers, Tools, Blogs, code assets, etc.
• Drive the leverage of the assets
• Define estimation models

Skill Development and Talent Management:
• Identify skill gaps within the organization and address them through training and hiring.
• Build a high-performing CoE team capable of driving successful digital initiatives.
• Mentor team members and foster continuous learning.
• Solution Support to build industry and technology solutions

Collaboration and Communication:
• Act as a bridge between technical teams, business units, and leadership.
• Communicate project updates, milestones, and achievements effectively.
• Promote collaboration and knowledge sharing across departments.
• Collaborate with Product Vendor/partner for enablement, co-solution, etc.
• Collaborate and support Pre Sales, Proposal Presentation, etc.

Key Performance Indicators:
• Profitable Growth
• Number of certifications
• % Utilization
• Number of RFP support
• Total No. of Delivery Assets / Qtr (Offers / Solutions / Whitepapers / Tools / Blogs, etc)
• Talent planning

Qualifications:
• At least 12 years of Salesforce experience
• At least 4 years of hands-on experience (implementation roll out) in the relevant areas
• Certification in 1 or more relevant areas
• Strong understanding of Salesforce architecture, best practices, and integration methodologies.
• Excellent communication, leadership and stakeholder (customers, partners, vendors, cross functional teams, Wipro eco system) management skills.

Benefits:
• Fast track career growth
• Steppingstone for the EA leadership roles
• Relaxation in Billability
• High visibility in Salesforce and Wipro eco system
• Recognition on various forums through multiple channels

#LI-RV1

Salesforce Platform Development