Job Description
Eastern Suburbs, VIC, Australia
Administration / Customer Service
Community Health and Care
Casual
Closing on: Mar 6 2026
Belong in a people-centred culture
Join our team of 2000+ people making a positive difference to over 15,000 older Victorians through aged care services. As a respected not-for-profit organisation, we’re transforming the experience of ageing through collaboration, new ideas and investment in people and services.
The Role
As the Administration and Scheduling assistant for Benetas In Home Nursing Service you will be responsible for day-to-day administrative tasks including answering phones, accepting referrals, data entry, invoicing, rostering client services, liaising with referrers.
Key Tasks/Behaviours:
Coordinate office services, regularly reviewing administrative tasks and prioritising in collaboration with other team members
Effectively manage administration processes whilst also achieving high standards in quality services, quality care and standards compliance.
Maintain accurate team and client databases, records and administrative systems
Roster client services and amend as required, to ensure clients are receiving an accurate, cost effective and timely service
Communicate effectively with referrers of our services
Communicate regularly with the Nursing teams to ensure clients are obtaining required services to maximise wellbeing in the home
Action referrals ensuring that KPI’s are met as per service agreements
Engage in Continuous Improvement activities, review and maintenance, exercising initiative in making improvements to work processes to deliver an accurate, cost effective and timely service
Ensure compliance against Benetas Policy and procedures and proactively promote Occupational Health and Safety (OHS) with regard to the workplace
About you
To be successful in this role you will need:
Demonstrated analytical, written & verbal skills (English)
Computer literacy
Demonstrated Initiative & ability to work innovatively & unsupervised, both independently & within a multidisciplinary team
Ability to liaise across the full spectrum of health and welfare services
Demonstrated ability to identify, plan and implement new service strategies
Evidence of flexibility in approach to service delivery
All persons at Benetas will need to obtain a NDIS Worker Screening Clearance to be eligible for employment or engagement. You can find out more information here.
Why Benetas?
XXXXXXXXX
XXXXXXXX
Not for profit salary packaging up to $18,550 per annum - reduce tax and increase your take home pay
Career Progression – Internal promotions, cross-departmental mobility, leadership development opportunities, internal training programs + our own Scholarship program
Recognitions and Awards – celebrate your achievements with peer and Benetas recognition programs
Join us on our fulfilling journey, as we transform the experience of ageing through collaboration, new ideas and genuine care. Across many different and interesting roles, we support our people to build meaningful connections and make a real impact by delivering exceptional, person-centred care. Live your best work/life in an inclusive, people-centred environment, where our values are deeply lived, your safety and well-being are a priority and your contribution is celebrated. Feel uplifted by our supportive and respectful culture, where purposeful work connects us and everything we do.
Interested in developing a career with Benetas, APPLY NOW!
Applications are reviewed and shortlisted on a rolling basis, and the position may be filled before the ad closes.
We are not currently accepting applications from recruitment agencies.
Administration / Customer Service
Community Health and Care
Casual
Closing on: Mar 6 2026
Belong in a people-centred culture
Join our team of 2000+ people making a positive difference to over 15,000 older Victorians through aged care services. As a respected not-for-profit organisation, we’re transforming the experience of ageing through collaboration, new ideas and investment in people and services.
The Role
As the Administration and Scheduling assistant for Benetas In Home Nursing Service you will be responsible for day-to-day administrative tasks including answering phones, accepting referrals, data entry, invoicing, rostering client services, liaising with referrers.
Key Tasks/Behaviours:
Coordinate office services, regularly reviewing administrative tasks and prioritising in collaboration with other team members
Effectively manage administration processes whilst also achieving high standards in quality services, quality care and standards compliance.
Maintain accurate team and client databases, records and administrative systems
Roster client services and amend as required, to ensure clients are receiving an accurate, cost effective and timely service
Communicate effectively with referrers of our services
Communicate regularly with the Nursing teams to ensure clients are obtaining required services to maximise wellbeing in the home
Action referrals ensuring that KPI’s are met as per service agreements
Engage in Continuous Improvement activities, review and maintenance, exercising initiative in making improvements to work processes to deliver an accurate, cost effective and timely service
Ensure compliance against Benetas Policy and procedures and proactively promote Occupational Health and Safety (OHS) with regard to the workplace
About you
To be successful in this role you will need:
Demonstrated analytical, written & verbal skills (English)
Computer literacy
Demonstrated Initiative & ability to work innovatively & unsupervised, both independently & within a multidisciplinary team
Ability to liaise across the full spectrum of health and welfare services
Demonstrated ability to identify, plan and implement new service strategies
Evidence of flexibility in approach to service delivery
All persons at Benetas will need to obtain a NDIS Worker Screening Clearance to be eligible for employment or engagement. You can find out more information here.
Why Benetas?
XXXXXXXXX
XXXXXXXX
Not for profit salary packaging up to $18,550 per annum - reduce tax and increase your take home pay
Career Progression – Internal promotions, cross-departmental mobility, leadership development opportunities, internal training programs + our own Scholarship program
Recognitions and Awards – celebrate your achievements with peer and Benetas recognition programs
Join us on our fulfilling journey, as we transform the experience of ageing through collaboration, new ideas and genuine care. Across many different and interesting roles, we support our people to build meaningful connections and make a real impact by delivering exceptional, person-centred care. Live your best work/life in an inclusive, people-centred environment, where our values are deeply lived, your safety and well-being are a priority and your contribution is celebrated. Feel uplifted by our supportive and respectful culture, where purposeful work connects us and everything we do.
Interested in developing a career with Benetas, APPLY NOW!
Applications are reviewed and shortlisted on a rolling basis, and the position may be filled before the ad closes.
We are not currently accepting applications from recruitment agencies.
💡 Quick Summary
Seeking a career-building opportunity? The Administration Assistant Community Nursing position is now open for candidates interested in the Helper Jobs sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Helper Jobs is a plus.
