Job Description
Full job description
Hunter New England Local Health District
Reference number
REQ639798
Occupation
Administration and Clerical
Work type
Part-Time
Location
Newcastle, Hunter & Region
Salary Information
$71072.43 - $73287.41
Closing date
22 February 2026 at 11:59pm
Employment Type: Permanent Part Time
Position Classification: Administrative Officer Level 3
Remuneration: $71,072.43 – $73,287.41 per annum + Superannuation
Hours Per Week: 38 (9 days per fortnight)
Requisition ID: REQ639798
Location: Royal Newcastle Centre, John Hunter Campus
Closing date: 22nd of February
Are you a motivated, organised, and detail-oriented professional looking to make a meaningful contribution in healthcare? Join the Infusion Lounge team at the Royal Newcastle Centre, where you’ll support patients and clinicians through efficient administration and exceptional customer service. This position is targeted for Aboriginal and Torres Strait Islander peoples.
Where You’ll Be Working
You will be based in the Infusion Lounge at the Royal Newcastle Centre, working closely with nursing staff and clinicians to support the smooth operation of the unit. This role is * days per fortnight, with the following schedule:
Week 1: Monday – Friday (5 days)
Week 2: Monday – Thursday (4 days)
You will be part of a supportive and collaborative team where your organisational skills, attention to detail, and proactive approach will make a real difference to patient care.
About the Role
As an Administrative Officer Level 3, you will provide a wide range of administrative and clerical support, including:
Answering phone calls and managing patient enquiries professionally
Booking appointments for patients requiring infusions and the “Out and About” program
Maintaining a generic email inbox and coordinating correspondence with clinicians
Preparing and collating patient charts and liaising with staff to follow up on paperwork
Performing general administrative duties to support smooth unit operations
This role requires a proactive, “can do” attitude, excellent time management, and the ability to work both independently and collaboratively. You’ll receive hands-on training from experienced staff, access to online learning modules via My Health Learning, and ongoing support to ensure your success.
About You
We are seeking a motivated and detail-oriented professional with a proactive “can do” attitude. You are highly organised, able to prioritise competing tasks, and excel at problem-solving in a fast-paced environment. You work well both independently and as part of a team, building positive relationships with colleagues and clinicians alike. Strong communication skills, both written and verbal, are essential, as is the ability to manage sensitive information with discretion. You take pride in delivering accurate, timely, and high-quality administrative support, ensuring smooth operations and a positive experience for patients and staff. Familiarity with medical terminology and hospital systems, along with a keen attention to detail, will enable you to thrive in this role and contribute meaningfully to the Infusion Lounge team.
Key Accountabilities
Deliver high-quality customer service as the first point of contact via phone, email, and in-person interactions
Prepare financial, data, and correspondence reports as required
Coordinate incoming and outgoing correspondence, telephone calls, diary appointments, and emails, ensuring deadlines and priorities are met
Provide support for data entry, recruitment, payroll, purchase requisitions, invoicing, and record-keeping
Maintain accurate records in line with State Records Management requirements
Establish and maintain effective working relationships across all levels of the organisation
Model behaviours aligned with the HNE Health Values Charter, NSW Health Code of Conduct, and Closing the Gap strategy
Ensure workplace health and safety responsibilities are upheld
What We Can Offer You
Comprehensive induction and on-the-job training
Access to online learning via My Health Learning
Ongoing support to ensure success in the role
Opportunity to work closely with a skilled and supportive clinical team
A meaningful role contributing to high-quality patient care
If you’re looking for a role where your skills truly matter and where you can grow within healthcare, we’d love to hear from you.
Need More Information?
about applying for this position. For role-related enquiries, please contact: Sonya Benson Sonya.Benson@health.nsw.gov.au
Information for Applicants:
An eligibility list will be created for future permanent part time and temporary part time vacancies.
Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.
At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact HNELHD-Diversity@health.nsw.gov.au for confidential support.
Hunter New England Local Health District acknowledges Aboriginal people as the traditional owners and custodians of the lands in which our facilities are located. We pay our respects to Elders, Community members and Community-controlled sector who partner with us to improve the health and wellbeing outcomes for Aboriginal and Torres Strait Islander peoples in our district.
In the event there are no suitable Aboriginal applicants then applications from non-Aboriginal current employees of Hunter New England Local
Connect with us on Facebook and LinkedIn!
Qualifications - External
.
.
Hunter New England Local Health District
Reference number
REQ639798
Occupation
Administration and Clerical
Work type
Part-Time
Location
Newcastle, Hunter & Region
Salary Information
$71072.43 - $73287.41
Closing date
22 February 2026 at 11:59pm
Employment Type: Permanent Part Time
Position Classification: Administrative Officer Level 3
Remuneration: $71,072.43 – $73,287.41 per annum + Superannuation
Hours Per Week: 38 (9 days per fortnight)
Requisition ID: REQ639798
Location: Royal Newcastle Centre, John Hunter Campus
Closing date: 22nd of February
Are you a motivated, organised, and detail-oriented professional looking to make a meaningful contribution in healthcare? Join the Infusion Lounge team at the Royal Newcastle Centre, where you’ll support patients and clinicians through efficient administration and exceptional customer service. This position is targeted for Aboriginal and Torres Strait Islander peoples.
Where You’ll Be Working
You will be based in the Infusion Lounge at the Royal Newcastle Centre, working closely with nursing staff and clinicians to support the smooth operation of the unit. This role is * days per fortnight, with the following schedule:
Week 1: Monday – Friday (5 days)
Week 2: Monday – Thursday (4 days)
You will be part of a supportive and collaborative team where your organisational skills, attention to detail, and proactive approach will make a real difference to patient care.
About the Role
As an Administrative Officer Level 3, you will provide a wide range of administrative and clerical support, including:
Answering phone calls and managing patient enquiries professionally
Booking appointments for patients requiring infusions and the “Out and About” program
Maintaining a generic email inbox and coordinating correspondence with clinicians
Preparing and collating patient charts and liaising with staff to follow up on paperwork
Performing general administrative duties to support smooth unit operations
This role requires a proactive, “can do” attitude, excellent time management, and the ability to work both independently and collaboratively. You’ll receive hands-on training from experienced staff, access to online learning modules via My Health Learning, and ongoing support to ensure your success.
About You
We are seeking a motivated and detail-oriented professional with a proactive “can do” attitude. You are highly organised, able to prioritise competing tasks, and excel at problem-solving in a fast-paced environment. You work well both independently and as part of a team, building positive relationships with colleagues and clinicians alike. Strong communication skills, both written and verbal, are essential, as is the ability to manage sensitive information with discretion. You take pride in delivering accurate, timely, and high-quality administrative support, ensuring smooth operations and a positive experience for patients and staff. Familiarity with medical terminology and hospital systems, along with a keen attention to detail, will enable you to thrive in this role and contribute meaningfully to the Infusion Lounge team.
Key Accountabilities
Deliver high-quality customer service as the first point of contact via phone, email, and in-person interactions
Prepare financial, data, and correspondence reports as required
Coordinate incoming and outgoing correspondence, telephone calls, diary appointments, and emails, ensuring deadlines and priorities are met
Provide support for data entry, recruitment, payroll, purchase requisitions, invoicing, and record-keeping
Maintain accurate records in line with State Records Management requirements
Establish and maintain effective working relationships across all levels of the organisation
Model behaviours aligned with the HNE Health Values Charter, NSW Health Code of Conduct, and Closing the Gap strategy
Ensure workplace health and safety responsibilities are upheld
What We Can Offer You
Comprehensive induction and on-the-job training
Access to online learning via My Health Learning
Ongoing support to ensure success in the role
Opportunity to work closely with a skilled and supportive clinical team
A meaningful role contributing to high-quality patient care
If you’re looking for a role where your skills truly matter and where you can grow within healthcare, we’d love to hear from you.
Need More Information?
about applying for this position. For role-related enquiries, please contact: Sonya Benson Sonya.Benson@health.nsw.gov.au
Information for Applicants:
An eligibility list will be created for future permanent part time and temporary part time vacancies.
Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23.
At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact HNELHD-Diversity@health.nsw.gov.au for confidential support.
Hunter New England Local Health District acknowledges Aboriginal people as the traditional owners and custodians of the lands in which our facilities are located. We pay our respects to Elders, Community members and Community-controlled sector who partner with us to improve the health and wellbeing outcomes for Aboriginal and Torres Strait Islander peoples in our district.
In the event there are no suitable Aboriginal applicants then applications from non-Aboriginal current employees of Hunter New England Local
Connect with us on Facebook and LinkedIn!
Qualifications - External
.
.
💡 Quick Summary
Seeking a career-building opportunity? The Administration Officer - Infusion Lounge position is now open for candidates interested in the Health Jobs sector. This role in Newcastle offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.