Job Description
As an Administrative Assistant, you will work closely with our small Support and Implementation teams to ensure a smooth implementation of our Connected Care products for new customers. You will be responsible for coordinating customer bookings, scheduling implementation product training and providing exceptional support for our customers to ensure well as to ensure a smooth transition onto our software solutions. Bringing great communication and organisation skills, you will work collaboratively to provide the best experience for our customers.
What you’ll do:
Schedule and coordinate the implementation process for new customers.
Provide support for all customer queries and track support requests to ensure timely resolutions
Maintain and update implementation guides, training materials and support documentation as required
Capture customer feedback and implementation outcomes to inform product enhancements best practices
What you’ll bring:
Previous administration and customer service experience
Great communication skills, both verbal and written
Excellent problem solving skills and ability to remain calm when under pressure
Ability to multitask and prioritise workload
Knowledge or experience of the Care industry would be an advantage but not essential
What we offer:
Hybrid working – this role will require 3 days a week in our Adelaide office and 2 days from home
The opportunity to work for a company who are making a real difference to the care sector through the use of innovative technology
Base salary of $60,000-65,000
Bonus scheme
25 days holiday
Superannuation scheme
What you’ll do:
Schedule and coordinate the implementation process for new customers.
Provide support for all customer queries and track support requests to ensure timely resolutions
Maintain and update implementation guides, training materials and support documentation as required
Capture customer feedback and implementation outcomes to inform product enhancements best practices
What you’ll bring:
Previous administration and customer service experience
Great communication skills, both verbal and written
Excellent problem solving skills and ability to remain calm when under pressure
Ability to multitask and prioritise workload
Knowledge or experience of the Care industry would be an advantage but not essential
What we offer:
Hybrid working – this role will require 3 days a week in our Adelaide office and 2 days from home
The opportunity to work for a company who are making a real difference to the care sector through the use of innovative technology
Base salary of $60,000-65,000
Bonus scheme
25 days holiday
Superannuation scheme
💡 Quick Summary
Seeking a career-building opportunity? The Administrative Assistant position is now open for candidates interested in the Work from home Jobs sector. This role in Adelaide offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
