Job Description
Job description
Job Title: Research Engagement Services/Customer Service Assistant
Job Location: Egham, Surrey, UK
Job Type: Full-time contract, 05 Months
Summary:
• The primary responsibility of the role is to support Client's Research Engagement Services team with the timely processing of internal and external email volume.
• Additional responsibilities include service request creation and routing of requests to the appropriate internal teams.
Key Responsibilities Include:
• Monitoring assigned email boxes and promptly processing emails into Client's CRM database during working hours.
• Creating Service Requests (SRs) in Client's CRM system as the requests are received.
• Monitoring a general queue for SRs and promptly routing them to the appropriate teams
• Provide training and shadowing for new associates in this role.
• Maintaining a record of emails processed
• Experience an upbeat, positive culture. Teamwork, integrity, objectivity, and a client focused mindset are central to our values.
• Work with teammates and build strong working relationships with the Client Research & Advisory Expert community.
• Receive unlimited access to all Client research content.
Skills:
• Excellent written and verbal communication skills
• Ability to provide world-class service by engaging directly with internal partners and clients
• Strong customer service mindset
• Strong time management and organizational skills
• Ability to prioritize tasks effectively
• Attention to detail
• Ability to use problem solving skills to highlight urgent issues, when needed.
• Ability to learn new systems and tools quickly
• Ability to work independently and as part of a team
• Ability to work with cross functional teams
Required Skills:
• CRM
• Database
• Excellent Written And Verbal Communication Skills
• Organizational Skills
• Time Management
Additional Skills:
• Retail Sales
• Queue Management
• Problem Solving
• Customer Service Oriented
Preferred:
• Prior work experience in customer service
• Experience working across multiple time zones
Job Title: Research Engagement Services/Customer Service Assistant
Job Location: Egham, Surrey, UK
Job Type: Full-time contract, 05 Months
Summary:
• The primary responsibility of the role is to support Client's Research Engagement Services team with the timely processing of internal and external email volume.
• Additional responsibilities include service request creation and routing of requests to the appropriate internal teams.
Key Responsibilities Include:
• Monitoring assigned email boxes and promptly processing emails into Client's CRM database during working hours.
• Creating Service Requests (SRs) in Client's CRM system as the requests are received.
• Monitoring a general queue for SRs and promptly routing them to the appropriate teams
• Provide training and shadowing for new associates in this role.
• Maintaining a record of emails processed
• Experience an upbeat, positive culture. Teamwork, integrity, objectivity, and a client focused mindset are central to our values.
• Work with teammates and build strong working relationships with the Client Research & Advisory Expert community.
• Receive unlimited access to all Client research content.
Skills:
• Excellent written and verbal communication skills
• Ability to provide world-class service by engaging directly with internal partners and clients
• Strong customer service mindset
• Strong time management and organizational skills
• Ability to prioritize tasks effectively
• Attention to detail
• Ability to use problem solving skills to highlight urgent issues, when needed.
• Ability to learn new systems and tools quickly
• Ability to work independently and as part of a team
• Ability to work with cross functional teams
Required Skills:
• CRM
• Database
• Excellent Written And Verbal Communication Skills
• Organizational Skills
• Time Management
Additional Skills:
• Retail Sales
• Queue Management
• Problem Solving
• Customer Service Oriented
Preferred:
• Prior work experience in customer service
• Experience working across multiple time zones
💡 Quick Summary
Seeking a career-building opportunity? The Administrative Assistant position is now open for candidates interested in the Accountant Jobs sector. This role in Egham offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Accountant Jobs is a plus.
