Job Description
Company Description
We believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.
Job Description
Location: Onsite - Calgary, AB
About the role:
At WCG, we believe in the power of work. As an Administrative Assistant you will provide essential behind‑the‑scenes support to the WorkConnect team by managing accurate data entry and compiling information for reports, including Compass entries, monthly deliverables and outcomes reporting, maintaining the master client spreadsheet, creating client profiles in Caseflo, and supporting monthly reporting requirements. You will also serve as a backup to the Intake Coordinator by assisting with onboarding new clients, responding to phone calls, emails, and inquiries, and referring clients who are not eligible for services to appropriate community resources. As the first point of contact in our centres, the Administrative Assistant helps create a warm, welcoming, and professional environment for all clients, guests, and stakeholders.
What you'll do
Provide superior customer service to all clients when filling in for Intake Coordinator
Assist Centre Manager with compiling data to create and distribute monthly reports to stakeholders and funders
Create and maintain client files in the ministry’s tracking system, Compass, from the start of service to file closure
Create and maintain client files in WorkConnect’s client tracking database, Caseflo, from the start of service to file closure
Maintain master spreadsheet of all clients and deliverables and outcomes
Create internal administrative office forms as required
Generate ad-hoc reports for the Centre Manager or Regional Manager as needed
Qualifications
What you bring
Two (2) years’ administrative and customer service experience, preferably in the employment industry
Post-secondary education (university degree or college diploma) and/or combination of equivalent relevant education and experience
Experience working with Persons with Disabilities and/or high barrier clients
Excellent written and verbal communication skills
Excellent administrative and organizational skills
Ability to multitask, prioritize and work independently
Solid computer skills (Word, Excel, Outlook, Teams) with the ability to learn new software quickly
Solid understanding of confidentiality and other professional codes of conduct
Must submit for a criminal record check
Preferred Criteria:
One (1) year experience with Compass data entry
For complete job requirements, see the full Job Description here
Additional Information
What we offer
Competitive salary of $53,302.56 per year
Comprehensive and flexible health and dental benefits
RRSP Matching program of 1.5% base earnings
Ongoing learning and development opportunities
Generous time-off policies that promote work/life balance
A diverse and inclusive workplace with a track record of high employee engagement and teamwork
The opportunity to do work that makes a difference!
ICWCGWORKBCKEL
Diversity, Equity, Inclusion and Belonging Matter
WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.
WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.
Passion and Lived Experience Matter!
If you don’t quite have the above credentials but feel passionate about this role and your ability to do it successfully, please APPLY ANYWAY! Tell us in your application why you believe you would be a great fit. We believe in developing talent and have a wide range of opportunities to support passionate team members as they grow towards their employment goals.
We believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.
Job Description
Location: Onsite - Calgary, AB
About the role:
At WCG, we believe in the power of work. As an Administrative Assistant you will provide essential behind‑the‑scenes support to the WorkConnect team by managing accurate data entry and compiling information for reports, including Compass entries, monthly deliverables and outcomes reporting, maintaining the master client spreadsheet, creating client profiles in Caseflo, and supporting monthly reporting requirements. You will also serve as a backup to the Intake Coordinator by assisting with onboarding new clients, responding to phone calls, emails, and inquiries, and referring clients who are not eligible for services to appropriate community resources. As the first point of contact in our centres, the Administrative Assistant helps create a warm, welcoming, and professional environment for all clients, guests, and stakeholders.
What you'll do
Provide superior customer service to all clients when filling in for Intake Coordinator
Assist Centre Manager with compiling data to create and distribute monthly reports to stakeholders and funders
Create and maintain client files in the ministry’s tracking system, Compass, from the start of service to file closure
Create and maintain client files in WorkConnect’s client tracking database, Caseflo, from the start of service to file closure
Maintain master spreadsheet of all clients and deliverables and outcomes
Create internal administrative office forms as required
Generate ad-hoc reports for the Centre Manager or Regional Manager as needed
Qualifications
What you bring
Two (2) years’ administrative and customer service experience, preferably in the employment industry
Post-secondary education (university degree or college diploma) and/or combination of equivalent relevant education and experience
Experience working with Persons with Disabilities and/or high barrier clients
Excellent written and verbal communication skills
Excellent administrative and organizational skills
Ability to multitask, prioritize and work independently
Solid computer skills (Word, Excel, Outlook, Teams) with the ability to learn new software quickly
Solid understanding of confidentiality and other professional codes of conduct
Must submit for a criminal record check
Preferred Criteria:
One (1) year experience with Compass data entry
For complete job requirements, see the full Job Description here
Additional Information
What we offer
Competitive salary of $53,302.56 per year
Comprehensive and flexible health and dental benefits
RRSP Matching program of 1.5% base earnings
Ongoing learning and development opportunities
Generous time-off policies that promote work/life balance
A diverse and inclusive workplace with a track record of high employee engagement and teamwork
The opportunity to do work that makes a difference!
ICWCGWORKBCKEL
Diversity, Equity, Inclusion and Belonging Matter
WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.
WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.
Passion and Lived Experience Matter!
If you don’t quite have the above credentials but feel passionate about this role and your ability to do it successfully, please APPLY ANYWAY! Tell us in your application why you believe you would be a great fit. We believe in developing talent and have a wide range of opportunities to support passionate team members as they grow towards their employment goals.
💡 Quick Summary
Seeking a career-building opportunity? The Administrative Assistant position is now open for candidates interested in the Customer Care sector. This role in Calgary offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
