Job Description
Career Opportunity:
Administrative Assistant – Edmonton
Formed in 1952, CLAC is a national union representing over 60,000 workers in almost every sector of the economy. Based on values of respect, dignity, and fairness, CLAC is committed to building better workplaces, better communities, and better lives. CLAC is an affiliated member of the World Organisation of Workers.
We are currently accepting resumes for an Administrative Assistant to join the Benefits and Retirement Team. This is a full-time, temporary 12-month contract position in our Edmonton Member Centre.
Job Summary:
Successful applicant will join CLAC’s national retirement team call center to provide top quality service and support to members of the CLAC Pension Plan, Group RSP, Vacation Pay and myCLAC Support.
The call centre operates from 9am to 7pm EST Monday to Friday. This position filled in Edmonton, Alberta with hours of work being:
Edmonton
5 days per week 9-5 pm MT
Key Responsibilities:
Working alongside other retirement team members to provide service to plan members, employers, and CLAC staff on a variety of retirement plan related issues, primarily by phone but may include in-person service to walk-in traffic
May include assisting members with questions related to their CLAC Vacation Pay Trust account and myCLAC portal account
Other miscellaneous duties as assigned
Qualifications:
Completion of secondary education
Up to 6 months related experience
Skills and Experience:
Pleasant and friendly telephone manner
Ability to function in a busy, challenging environment and to remain composed under pressure
Respect for confidentiality of member information
Ability to explain information and to respond to inquiries in a timely and professional manner
Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with database work
Strong attention to detail is essential
Knowledge of retirement plans would be an asset
Ability to communicate with members in French would be an asset
Call Centre experience an asset
Reporting and Accountability:
This position reports directly to the Lead Retirement MemberCare Specialist.
Compensation:
The annual salary will range from $49,987 to $64,046.
To Apply:
Please submit your cover letter and resume to Jennifer de Jager, Lead Retirement MemberCare Specialist at [email protected] and indicate in your application where you came across the position.
Application Deadline: May 13, 2026
Approximate Start Date: June 2026
CLAC offers a competitive wage and excellent benefit package, as well as the opportunity to work in a dynamic, rewarding, and challenging workplace community.
More information on CLAC can be found at www.clac.ca.
We thank all applicants for their interest, but only candidates under consideration will be contacted.
Please note that artificial intelligence (AI) tools may be used at certain stages of our recruitment and selection process.
CLAC is committed to providing accommodations for people with disabilities. If you require an accommodation at any stage of the hiring process, we will work with you to meet your needs.
Job Types: Full-time, Temporary, Contract
Contract length: 12 months
Pay: $49,987.00-$64,046.00 per year
Ability to commute/relocate:
Edmonton, AB T5V 1B8: reliably commute or plan to relocate before starting work (required)
Application question(s):
Do you have up to 6 months of experience in a customer service, administrative, or call centre environment?
Do you have knowledge or experience with employee retirement or pension plans?
Education:
Secondary School (required)
Work Location: In person
Administrative Assistant – Edmonton
Formed in 1952, CLAC is a national union representing over 60,000 workers in almost every sector of the economy. Based on values of respect, dignity, and fairness, CLAC is committed to building better workplaces, better communities, and better lives. CLAC is an affiliated member of the World Organisation of Workers.
We are currently accepting resumes for an Administrative Assistant to join the Benefits and Retirement Team. This is a full-time, temporary 12-month contract position in our Edmonton Member Centre.
Job Summary:
Successful applicant will join CLAC’s national retirement team call center to provide top quality service and support to members of the CLAC Pension Plan, Group RSP, Vacation Pay and myCLAC Support.
The call centre operates from 9am to 7pm EST Monday to Friday. This position filled in Edmonton, Alberta with hours of work being:
Edmonton
5 days per week 9-5 pm MT
Key Responsibilities:
Working alongside other retirement team members to provide service to plan members, employers, and CLAC staff on a variety of retirement plan related issues, primarily by phone but may include in-person service to walk-in traffic
May include assisting members with questions related to their CLAC Vacation Pay Trust account and myCLAC portal account
Other miscellaneous duties as assigned
Qualifications:
Completion of secondary education
Up to 6 months related experience
Skills and Experience:
Pleasant and friendly telephone manner
Ability to function in a busy, challenging environment and to remain composed under pressure
Respect for confidentiality of member information
Ability to explain information and to respond to inquiries in a timely and professional manner
Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with database work
Strong attention to detail is essential
Knowledge of retirement plans would be an asset
Ability to communicate with members in French would be an asset
Call Centre experience an asset
Reporting and Accountability:
This position reports directly to the Lead Retirement MemberCare Specialist.
Compensation:
The annual salary will range from $49,987 to $64,046.
To Apply:
Please submit your cover letter and resume to Jennifer de Jager, Lead Retirement MemberCare Specialist at [email protected] and indicate in your application where you came across the position.
Application Deadline: May 13, 2026
Approximate Start Date: June 2026
CLAC offers a competitive wage and excellent benefit package, as well as the opportunity to work in a dynamic, rewarding, and challenging workplace community.
More information on CLAC can be found at www.clac.ca.
We thank all applicants for their interest, but only candidates under consideration will be contacted.
Please note that artificial intelligence (AI) tools may be used at certain stages of our recruitment and selection process.
CLAC is committed to providing accommodations for people with disabilities. If you require an accommodation at any stage of the hiring process, we will work with you to meet your needs.
Job Types: Full-time, Temporary, Contract
Contract length: 12 months
Pay: $49,987.00-$64,046.00 per year
Ability to commute/relocate:
Edmonton, AB T5V 1B8: reliably commute or plan to relocate before starting work (required)
Application question(s):
Do you have up to 6 months of experience in a customer service, administrative, or call centre environment?
Do you have knowledge or experience with employee retirement or pension plans?
Education:
Secondary School (required)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Administrative Assistant position is now open for candidates interested in the Customer Care sector. This role in Edmonton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
