Job Description
Job description
Since 1987, Paris Jewellers remains a Canadian story, grounded and real. From our beginning, we have been family-owned and operated, and from one generation to the next, have passed down an old-world work ethic, family values and an unwavering commitment to quality. We began as a single store; today we are 26, and remain dedicated to the same goal we had on our first day: to ensure every customer is happy with every purchase.
We are currently looking for a dedicated and organized individual who aligns with our values of sincerity, commitment to quality, responsiveness, friendliness and a can-do attitude to fill the role of an Administrative Assistant with our Head Office team at Edmonton, AB location.
Overview
The Administrative Assistant is responsible for providing administrative and operational support to the store locations by ensuring that business operations are maintained in an effective and efficient manner.
The Administrative Assistant reports to the Office Manager, Assistant Office Manager, Team Lead and upper management. The Administrative Assistant will maintain 40-44 hours per week
Responsibilities:
Processing online orders
Shipping online orders
Receiving and opening packages from suppliers or stores
Customer care for online orders and retail locations (PODIUM)
Processing customer returns, refunds, exchange and repairs
Direct contact with couriers to ensure online orders and packages get delivered in a timely manner
Quality Control
Web Sales Reporting
Online Inventory Reporting
Online email
Google Review
Coupon Codes, Exclusive Links
Website Price Changes
Website Addition to Clearance
Shipping to Celebrities,influencers etc.
Ordering from supp
Tagging
Answering phone calls
AOR (Area of Responsibility)
Overseeing and delegating tasks to coworkers under the same department or team
What we offer:
At Paris Jewellers, we offer our Brand Ambassadors a culture, based on old world work ethics, and a commitment to be better than we were yesterday. We believe in celebrating every customer story and every employee win, recognizing those who go the extra mile, and maintaining a culture of gratitude. In addition we offer;
Competitive wages
Great benefits for FT employees
Comprehensive training program that includes sales, product knowledge and brand training tailored exclusively for Paris Jewellers
Opportunities for advancement and relocation
Monthly incentives
Employee discounts
You will always be a name and not a number
What we look for:
1+ years of Jewellery experience is preferred
3+ years of experience in a customer service role is required
2+ years in an administrative and/ or personal assistant role is required
E-commerce shipping experience
E-commerce customer care experience
Experience of working on Microsoft Word and Excel is an asset
Organization skills
Able to edit and proofread all outgoing documents with accuracy
Mature and positive attitude
Professional appearance and presentation
Proficiency in English
Able to adapt to immediate or unforeseen challenges
Strong work ethic
Natural ability to develop relationships
Has a high standard of personal accountability
Has the drive to achieve goals and targets
Strong interpersonal and communication skills
Willingness to work evenings and weekends when needed
Apply online to invest in your happy future!
**only those qualified applicants will be contacted for an interview
Since 1987, Paris Jewellers remains a Canadian story, grounded and real. From our beginning, we have been family-owned and operated, and from one generation to the next, have passed down an old-world work ethic, family values and an unwavering commitment to quality. We began as a single store; today we are 26, and remain dedicated to the same goal we had on our first day: to ensure every customer is happy with every purchase.
We are currently looking for a dedicated and organized individual who aligns with our values of sincerity, commitment to quality, responsiveness, friendliness and a can-do attitude to fill the role of an Administrative Assistant with our Head Office team at Edmonton, AB location.
Overview
The Administrative Assistant is responsible for providing administrative and operational support to the store locations by ensuring that business operations are maintained in an effective and efficient manner.
The Administrative Assistant reports to the Office Manager, Assistant Office Manager, Team Lead and upper management. The Administrative Assistant will maintain 40-44 hours per week
Responsibilities:
Processing online orders
Shipping online orders
Receiving and opening packages from suppliers or stores
Customer care for online orders and retail locations (PODIUM)
Processing customer returns, refunds, exchange and repairs
Direct contact with couriers to ensure online orders and packages get delivered in a timely manner
Quality Control
Web Sales Reporting
Online Inventory Reporting
Online email
Google Review
Coupon Codes, Exclusive Links
Website Price Changes
Website Addition to Clearance
Shipping to Celebrities,influencers etc.
Ordering from supp
Tagging
Answering phone calls
AOR (Area of Responsibility)
Overseeing and delegating tasks to coworkers under the same department or team
What we offer:
At Paris Jewellers, we offer our Brand Ambassadors a culture, based on old world work ethics, and a commitment to be better than we were yesterday. We believe in celebrating every customer story and every employee win, recognizing those who go the extra mile, and maintaining a culture of gratitude. In addition we offer;
Competitive wages
Great benefits for FT employees
Comprehensive training program that includes sales, product knowledge and brand training tailored exclusively for Paris Jewellers
Opportunities for advancement and relocation
Monthly incentives
Employee discounts
You will always be a name and not a number
What we look for:
1+ years of Jewellery experience is preferred
3+ years of experience in a customer service role is required
2+ years in an administrative and/ or personal assistant role is required
E-commerce shipping experience
E-commerce customer care experience
Experience of working on Microsoft Word and Excel is an asset
Organization skills
Able to edit and proofread all outgoing documents with accuracy
Mature and positive attitude
Professional appearance and presentation
Proficiency in English
Able to adapt to immediate or unforeseen challenges
Strong work ethic
Natural ability to develop relationships
Has a high standard of personal accountability
Has the drive to achieve goals and targets
Strong interpersonal and communication skills
Willingness to work evenings and weekends when needed
Apply online to invest in your happy future!
**only those qualified applicants will be contacted for an interview
💡 Quick Summary
Seeking a career-building opportunity? The Administrative Assistant- Online Department position is now open for candidates interested in the Customer Care sector. This role in Edmonton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
