Administrative Assistant, Virtual Assistant Services

Administrative Assistant position to provide senior level managers support, act as a service line SME for administrative tasks and train our remote team. In addition to the standard executive assistant responsibilities, this position needs to provide first level support and issue resolution to managers and remote teams. To be successful in this role, we need a candidate who is well-organized, has great time management skills and is proactive in nature.
Day-to-day responsibilities:
Single point of contact & escalation for assigned service line and/or location for administrative services
Supports Executive Committee / Leadership (CXO level) with focus on specific services
Build expertise within specific service business lines to extend support to senior leadership.
Manage the request queue for the service line / location with the remote team
Utilizing the assigned assistants to process administrative requests/tasks within their scope while focusing on the smooth operations in the office
Provide constructive feedback received from other executive assistants and training support as needed to other assistants assigned to the business
Manage and prioritize information flow in a timely and accurate manner i.e. calls, contacts, emails
Support in organizing marketing events, webinars and internal team social events
Full planning and organizing of client events
Dealing with all incoming and outgoing post
Maintenance of the client relationship management (CRM) database
Support client needs, including billing, document management, engagement acceptance & set-up
Organize travel and produce travel itineraries where applicable
Full secretarial and EA support to the Managing Directors and wider team
Diary management
Any other tasks deemed necessary for the efficient running of the business
Essential traits:
Previous experience of working with senior management and taking responsibility of projects
Advanced skills in word, excel and PowerPoint
Experience in similar field, i.e. financial services or accountancy
Fast thinking, proactive and confident working unsupervised using own initiative
Strong attention to detail and high levels of integrity
Clear, precise and professional written and verbal communication skills.
Ability to provide solutions to problems and resolve issues diplomatically.
Capable of assisting in creating new and better client education and reporting systems.
Ability to analyze data, determine trends and applications, and report them clearly and correctly.
Capable of responding to stress in a fast-paced environment.
Ability to be self-motivated and productive working remotely.
Strong interpersonal skills and ability to quickly develop working relationships.
Affable and enthusiastic attitude towards teamwork
About Kroll
Join the global leader in risk and financial advisory solutions—Kroll. With a nearly century-long legacy, we blend trusted expertise with cutting-edge technology to navigate and redefine industry complexities. As a part of One Team, One Kroll, you'll contribute to a collaborative and empowering environment, propelling your career to new heights. Ready to build, protect, restore and maximize our clients’ value? Your journey begins with Kroll.
In order to be considered for a position, you must formally apply via careers.kroll.com
Kroll is committed to equal opportunity and diversity, and recruits people based on merit
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