Admissions Officer

Job details
Pay
$68,939 - $78,011 a year
Job type
Full-time
Shift and schedule
Weekend availability
Every weekend
Monday to Friday
Shift work
 
Benefits
Pulled from the full job description
Parental leave
Health insurance
Employee discount
Employee assistance program
Salary packaging
Work from home
Transportation links
 
Full job description
Your role at St John of God Health Care
You will provide high quality customer service to assist patients with online admissions, process patient registrations, support the completion of informed financial consent, and work closely with hospitals to ensure all processes are completed accurately and on time before the patient’s admission.
The Position
Provide step-by-step troubleshooting support to patients navigating our online portal and systems.
Maintain high standards of accuracy and efficiency in data entry, ensuring patient demographics are up-to-date, including taking patient details over the phone
Understand and assist patients to complete their Informed Financial Consents via the portal.
Understand patients’ needs and show hospitality in every conversation.
Receive and respond to inbound calls and emails in a timely manner.
Make outbound follow up calls/emails to patients.
Manage and resolve patient queries and complaints.
Process patient registrations that come via the online portal and ensuring that that all demographic information is updated into WebPAS correct
Understand and work with individual hospitals to be aware of specific hospital requirements
We are seeking a confident communicator with experience in call centre or healthcare administration who thrives on solving problems over the phone. You will have strong attention to detail, excellent data entry skills, and be comfortable using digital systems and learning new technologies. The ideal candidate is empathetic, tech-savvy, and able to explain complex information clearly and professionally.
To succeed you will have flexibility to work across a variety of shifts, including weekends as required. Shifts are rostered between 5.00am and 6.30pm Monday to Friday and 6.00am to 3.30pm Saturday and Sunday.
Above all, people will be at the core of everything you do committing to and supporting our Mission and Values.
We can offer you
Salary $68,939 to $78,011 per annum plus 12% Superannuation
Permanent fulltime positions working 40 hours per week
Located in Perth CBD Kings Square office with 40% work from home option
Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:
Novated leasing
work related expenses
self-education and
additional superannuation
Employee discount on St John of God Hospital & Medical Services and Private Health Insurance
Employee support through our dedicated free Employee Assistance Program (EAP)
Access to a range of Lifestyle, Health & Wellbeing rewards and discounts
14 weeks Paid Parental Leave
End of trip/bike riding and shower facilities
Close to public transport
For enquiries contact Dee McCarthy, Group Admissions Coordinator on (08) 6116 0413
Applications Close: 20 July 2025
Should suitable candidates be identified, shortlisting and interviews may commence prior to the advert closing.
St John of God Health Care embraces diversity and strongly encourages applications from Aboriginal and Torres Strait Islander peoples and people with disabilities. We are committed to providing a safe environment for all children and vulnerable people in our care and proactively take measures to protect children/vulnerable people from abuse.
 
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Australia
Western Australia
Perth Show on map Get directions