Job Description
Join SafeWork NSW and help strengthen transparency and trust in workplace safety regulation
Clerk Grade 7/8 with a salary range of $113,574- $125,720 plus super
Ongoing/Permanent role based in Parramatta or Gosford NSW
About us
SafeWork NSW is the state's workplace health and safety regulator. Our mission is to reduce work-related fatalities, injuries and illnesses by ensuring workplaces comply with health and safety laws. We achieve this through a mix of responsive and proactive programs targeting high-risk areas across all industries, aligned with our strategic plan and regulatory priorities.
SafeWork NSW has recently transformed to become a modern, strong, and independent Work Health and Safety Regulator. We are looking for an Advisor to join the Issues and Complaints Resolution team and be part of the future of SafeWork NSW.
About the role:
The Advisor, Issues & Complaints Resolution provides regulatory advice, assurance, and support services in the management and resolution of complaints for SafeWork NSW. This role strengthens transparency, accountability, and trust by ensuring complaints are addressed in line with statutory obligations, SafeWork NSW policies, and oversight expectations of NSW integrity agencies.
Key Responsibilities:
Actively manage and resolve complaints, delivering high-quality regulatory advice and support to customers, workers, duty holders, and stakeholders to ensure fair and effective resolution practices that build trust in the regulator.
Provide subject matter expertise on complaints management and regulatory integrity to internal teams and external stakeholders, supporting SafeWork NSW’s business outcomes and statutory priorities.
Ensure accurate capture, triage, and handling of complaints and correspondence, applying authorised procedures to meet timeframes, escalate risks, and maintain compliance with statutory and integrity requirements.
Analyse and report on complaint trends and insights to promote a culture where complaints drive improvements in regulatory practice, service delivery, and harm prevention.
Undertake research and develop recommendations to strengthen SafeWork NSW’s complaints framework, support evidence-based decision-making, and align with best practice standards.
Monitor and report on feedback and emerging risks, maintaining awareness of policy developments and industry trends to enable proactive improvements and continuous learning.
Clerk Grade 7/8 with a salary range of $113,574- $125,720 plus super
Ongoing/Permanent role based in Parramatta or Gosford NSW
About us
SafeWork NSW is the state's workplace health and safety regulator. Our mission is to reduce work-related fatalities, injuries and illnesses by ensuring workplaces comply with health and safety laws. We achieve this through a mix of responsive and proactive programs targeting high-risk areas across all industries, aligned with our strategic plan and regulatory priorities.
SafeWork NSW has recently transformed to become a modern, strong, and independent Work Health and Safety Regulator. We are looking for an Advisor to join the Issues and Complaints Resolution team and be part of the future of SafeWork NSW.
About the role:
The Advisor, Issues & Complaints Resolution provides regulatory advice, assurance, and support services in the management and resolution of complaints for SafeWork NSW. This role strengthens transparency, accountability, and trust by ensuring complaints are addressed in line with statutory obligations, SafeWork NSW policies, and oversight expectations of NSW integrity agencies.
Key Responsibilities:
Actively manage and resolve complaints, delivering high-quality regulatory advice and support to customers, workers, duty holders, and stakeholders to ensure fair and effective resolution practices that build trust in the regulator.
Provide subject matter expertise on complaints management and regulatory integrity to internal teams and external stakeholders, supporting SafeWork NSW’s business outcomes and statutory priorities.
Ensure accurate capture, triage, and handling of complaints and correspondence, applying authorised procedures to meet timeframes, escalate risks, and maintain compliance with statutory and integrity requirements.
Analyse and report on complaint trends and insights to promote a culture where complaints drive improvements in regulatory practice, service delivery, and harm prevention.
Undertake research and develop recommendations to strengthen SafeWork NSW’s complaints framework, support evidence-based decision-making, and align with best practice standards.
Monitor and report on feedback and emerging risks, maintaining awareness of policy developments and industry trends to enable proactive improvements and continuous learning.
💡 Quick Summary
Seeking a career-building opportunity? The Advisor, Issues & Complaints Resolution position is now open for candidates interested in the Remote Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.
