Job Description
At Sedgwick, we offer you the chance to be part of something significant. Our 33,000 colleagues work daily to support individuals worldwide confronted with unexpected challenges. We encourage you to advance your career with us, experience our supportive culture, and maintain a healthy work-life balance. Here, your potential is limitless.
Recognized by Newsweek as one of America's Greatest Workplaces and certified as a Great Place to Work®, we have also secured our position among Fortune's Best Workplaces in Financial Services & Insurance.
Role Overview
The AI Product Manager/Owner will take full ownership of AI initiatives within a particular Line of Business or claims domain. This position collaborates directly with business stakeholders to identify AI-driven enhancements in claims operations, cost management, and client service performance, transforming these goals into actionable, sprint-ready plans.
This role merges strategic initiative development with practical backlog management and daily teamwork with AI engineers and data scientists. We aim to ensure that the AI development process addresses real operational challenges, resulting in solutions that are practical, compliant, and impactful.
Key Responsibilities
The Product Manager/Owner will engage with claims leadership, operational managers, and Business Transformation Leads to identify workflow bottlenecks, leakage issues, customer friction points, regulatory risks, and performance commitments. They will convert these findings into clearly outlined AI use cases with measurable operational goals such as reducing claim cycle time, enhancing reserving accuracy, improving fraud detection rates, or expediting document processing.
They will break down initiatives into epics and features that accurately reflect real-world operational workflows, ensuring all requirements consider system integrations, adjuster behaviors, client reporting needs, and compliance mandates. Collaborating with AI engineers and data scientists, they will validate feasibility, ascertain data availability, and analyze model explainability and operational impact.
Ownership of the product backlog includes continuous refinement, ensuring it remains prioritized based on business value and aligned with AI portfolio constraints. They will prepare user stories with detailed acceptance criteria reflecting actual claims scenarios rather than abstract technical requirements.
During sprint execution, they will engage closely with the delivery team, clarifying details of claims processes, regulatory stipulations, and client-specific variations. Validating that developed models, automation features, or decision-support tools integrate seamlessly within the claims workflow and meet user expectations is crucial.
They will transparently communicate progress, risks, and trade-offs to Line of Business stakeholders, effectively managing expectations regarding sequencing and delivery timelines. Post-deployment, they will monitor adoption, operational metrics, and user feedback, adjusting backlog priorities according to real-world outcomes and measurable impacts.
This role demands a balanced approach to operational urgency alongside disciplined backlog governance, particularly in situations where client escalations or regulatory deadlines create a need for swift adaptation.
Qualifications
• 6-10 years of experience in Product Management or Business-Technology roles within insurance, claims, or managed services.
• Comprehensive understanding of claims operations, adjuster workflows, or insurance servicing models.
• Experience in Agile delivery environments.
• Adeptness in translating operational challenges into structured technical requirements.
• Strong communication skills for engaging with both business and technical stakeholders.
#LI-TS1 #remote
Sedgwick is proud to be an Equal Opportunity Employer and maintains a Drug-Free Workplace.
If you are enthusiastic about this opportunity but do not meet every single qualification listed, we encourage you to apply anyway! Sedgwick aims to build a diverse, equitable, and inclusive workplace, recognizing that each candidate brings a unique set of skills, knowledge, and experiences to the table. You might be the perfect fit for this position or others.
Sedgwick stands as the world's leading risk and claims administration partner, assisting clients in thriving through challenges. Our combined expertise and advanced AI-enabled technology set industry standards for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched insights, compassionate support, and comprehensive solutions for navigating the evolving risk landscape.
Recognized by Newsweek as one of America's Greatest Workplaces and certified as a Great Place to Work®, we have also secured our position among Fortune's Best Workplaces in Financial Services & Insurance.
Role Overview
The AI Product Manager/Owner will take full ownership of AI initiatives within a particular Line of Business or claims domain. This position collaborates directly with business stakeholders to identify AI-driven enhancements in claims operations, cost management, and client service performance, transforming these goals into actionable, sprint-ready plans.
This role merges strategic initiative development with practical backlog management and daily teamwork with AI engineers and data scientists. We aim to ensure that the AI development process addresses real operational challenges, resulting in solutions that are practical, compliant, and impactful.
Key Responsibilities
The Product Manager/Owner will engage with claims leadership, operational managers, and Business Transformation Leads to identify workflow bottlenecks, leakage issues, customer friction points, regulatory risks, and performance commitments. They will convert these findings into clearly outlined AI use cases with measurable operational goals such as reducing claim cycle time, enhancing reserving accuracy, improving fraud detection rates, or expediting document processing.
They will break down initiatives into epics and features that accurately reflect real-world operational workflows, ensuring all requirements consider system integrations, adjuster behaviors, client reporting needs, and compliance mandates. Collaborating with AI engineers and data scientists, they will validate feasibility, ascertain data availability, and analyze model explainability and operational impact.
Ownership of the product backlog includes continuous refinement, ensuring it remains prioritized based on business value and aligned with AI portfolio constraints. They will prepare user stories with detailed acceptance criteria reflecting actual claims scenarios rather than abstract technical requirements.
During sprint execution, they will engage closely with the delivery team, clarifying details of claims processes, regulatory stipulations, and client-specific variations. Validating that developed models, automation features, or decision-support tools integrate seamlessly within the claims workflow and meet user expectations is crucial.
They will transparently communicate progress, risks, and trade-offs to Line of Business stakeholders, effectively managing expectations regarding sequencing and delivery timelines. Post-deployment, they will monitor adoption, operational metrics, and user feedback, adjusting backlog priorities according to real-world outcomes and measurable impacts.
This role demands a balanced approach to operational urgency alongside disciplined backlog governance, particularly in situations where client escalations or regulatory deadlines create a need for swift adaptation.
Qualifications
• 6-10 years of experience in Product Management or Business-Technology roles within insurance, claims, or managed services.
• Comprehensive understanding of claims operations, adjuster workflows, or insurance servicing models.
• Experience in Agile delivery environments.
• Adeptness in translating operational challenges into structured technical requirements.
• Strong communication skills for engaging with both business and technical stakeholders.
#LI-TS1 #remote
Sedgwick is proud to be an Equal Opportunity Employer and maintains a Drug-Free Workplace.
If you are enthusiastic about this opportunity but do not meet every single qualification listed, we encourage you to apply anyway! Sedgwick aims to build a diverse, equitable, and inclusive workplace, recognizing that each candidate brings a unique set of skills, knowledge, and experiences to the table. You might be the perfect fit for this position or others.
Sedgwick stands as the world's leading risk and claims administration partner, assisting clients in thriving through challenges. Our combined expertise and advanced AI-enabled technology set industry standards for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched insights, compassionate support, and comprehensive solutions for navigating the evolving risk landscape.
💡 Quick Summary
Seeking a career-building opportunity? The AI Product Manager/Owner position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Miami offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
