Job Description
JOB SUMMARY:
Under the direction of the Operations Manager this position is responsible for the booking/processing of service maintenance agreements, changes and cancellations and the maintenance of the service tasking data base for the Southern California service division.
ESSENTIAL FUNCTIONS:
Book” all new maintenance agreements into the WennSoft service system.
Assist sales with maintenance agreement issues regarding tasking, estimating, booking and canceling as required.
Implement maintenance agreement changes to existing agreements.
Process maintenance agreement cancellations.
Maintain WennSoft maintenance tasking database.
Log, track and communicate maintenance agreement additions and changes as necessary for sales incentive and reporting purposes.
Create maintenance invoices and tickets monthly.
Process maintenance agreement escalations as directed by Service Sales, Service Operations Manager(s), Service Sales Manager(s), Service Territory Manager(s) or Service Vice President.
Maintain Wennsoft master files for locations, equipment and contacts
Other tasks as assigned by supervisor.
EDUCATION AND EXPERIENCE:
2-3 years of experience in a contracted service industry preferred.
Knowledge and experience with Great Plains.
Computer skills with Microsoft Excel and Microsoft word preferred.
Well organized and ability to multitask.
Ability to handle pressure and hectic pace.
Good written and oral communication skills.
ACCO COMPETENCIES:
Proactivity / Initiative: Recognizes what needs to be done and accomplishes it in a manner appropriate for one’s level/position and with minimal supervision.
Perseverance: Shows the wherewithal to fight for difficult goals despite challenges and to bounce back from adversity.
Insight: The ability to gather and make sense of information that suggests new possibilities.
Engagement: Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people.
Teamwork: The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner.
Big Picture: Understands and contributes to organizations’ short- and long-term business strategy. On a personal level has independently developed a vision for short- and long-term career success.
Motivation / Dedication: Commits to excellence in pursuing unselfish goals. Initiates action with collective goals takes responsibility and shows personal humility.
Technical Curiosity / Willingness to Learn: Interest in seeking out new experiences, knowledge, and candid feed, back; demonstrating an openness to learning and change.
Problem-Solver: Ability to identify, analyze, and solve a problem in support of personal, group, department, or organizational objectives.
PHYSICAL REQUIREMENTS:
(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Must regularly lift and /or move up to 30 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms.
Specific vision abilities required by this job include Close vision and Ability to adjust focus.
The employee is frequently required to sit and talk or hear.
The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
The noise level in the work environment is usually moderate.
You are a responsible person with the ability to multi-task. You understand that regular & routine attendance is required.
HOURS:
Monday through Friday beginning between 6:00 am and 7:00 am and ending between 4:00 pm and 5:00 pm, with one hour for lunch. Eight hours per day is required, and occasional overtime may be necessary due to business needs.
COMPETITIVE WAGES:
$20.43 to $23.50 per hour. Applicants please note that actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location, among others. The offered wage or salary is only one aspect of an employee's total compensation.
#ACCO
#LI-MM1
Under the direction of the Operations Manager this position is responsible for the booking/processing of service maintenance agreements, changes and cancellations and the maintenance of the service tasking data base for the Southern California service division.
ESSENTIAL FUNCTIONS:
Book” all new maintenance agreements into the WennSoft service system.
Assist sales with maintenance agreement issues regarding tasking, estimating, booking and canceling as required.
Implement maintenance agreement changes to existing agreements.
Process maintenance agreement cancellations.
Maintain WennSoft maintenance tasking database.
Log, track and communicate maintenance agreement additions and changes as necessary for sales incentive and reporting purposes.
Create maintenance invoices and tickets monthly.
Process maintenance agreement escalations as directed by Service Sales, Service Operations Manager(s), Service Sales Manager(s), Service Territory Manager(s) or Service Vice President.
Maintain Wennsoft master files for locations, equipment and contacts
Other tasks as assigned by supervisor.
EDUCATION AND EXPERIENCE:
2-3 years of experience in a contracted service industry preferred.
Knowledge and experience with Great Plains.
Computer skills with Microsoft Excel and Microsoft word preferred.
Well organized and ability to multitask.
Ability to handle pressure and hectic pace.
Good written and oral communication skills.
ACCO COMPETENCIES:
Proactivity / Initiative: Recognizes what needs to be done and accomplishes it in a manner appropriate for one’s level/position and with minimal supervision.
Perseverance: Shows the wherewithal to fight for difficult goals despite challenges and to bounce back from adversity.
Insight: The ability to gather and make sense of information that suggests new possibilities.
Engagement: Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people.
Teamwork: The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner.
Big Picture: Understands and contributes to organizations’ short- and long-term business strategy. On a personal level has independently developed a vision for short- and long-term career success.
Motivation / Dedication: Commits to excellence in pursuing unselfish goals. Initiates action with collective goals takes responsibility and shows personal humility.
Technical Curiosity / Willingness to Learn: Interest in seeking out new experiences, knowledge, and candid feed, back; demonstrating an openness to learning and change.
Problem-Solver: Ability to identify, analyze, and solve a problem in support of personal, group, department, or organizational objectives.
PHYSICAL REQUIREMENTS:
(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Must regularly lift and /or move up to 30 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms.
Specific vision abilities required by this job include Close vision and Ability to adjust focus.
The employee is frequently required to sit and talk or hear.
The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
The noise level in the work environment is usually moderate.
You are a responsible person with the ability to multi-task. You understand that regular & routine attendance is required.
HOURS:
Monday through Friday beginning between 6:00 am and 7:00 am and ending between 4:00 pm and 5:00 pm, with one hour for lunch. Eight hours per day is required, and occasional overtime may be necessary due to business needs.
COMPETITIVE WAGES:
$20.43 to $23.50 per hour. Applicants please note that actual compensation is determined by several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, certifications, relevant education or training, and specific work location, among others. The offered wage or salary is only one aspect of an employee's total compensation.
#ACCO
#LI-MM1
💡 Quick Summary
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Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
