Job Description
It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
Air Logistics Customer Care Specialist (Pricing Focus)
Reporting to the National Air Logistics Customer Care Manager, we are looking for an experienced Customer Care Specialist to join our Air Logistics department. This role will specifically focus on pricing tasks and responsibilities, working closely with airlines and our internal teams to ensure profitable growth and operational excellence, all contributing to delivering an excellent customer experience.
How you create impact
Liaise with airlines and internal teams to provide prices/rates to our customers
Respond to rate requests and find solutions for profit maximisation
Keep internal databases up to date with relevant pricing information
Execute pricing strategies by liaising on pricing and RFQ preparation
Assisting in the implementation of awarded business
What we would like you to bring
Previous experience within an Air Logistics environment
Exposure to rates and/or costings in a similar position within a freight forwarder, airline or shipping line
Proactively takes full initiative in shaping their own personal performance with a self-driven mindset, consistently meeting and exceeding Global Air Logistics standards and metrics
Ability to effectively manage and prioritise your time, especially when under pressure and with a busy workload
An exceptional eye for detail, including being methodical and accurate
Commercial acumen, with an ability to maximise profit and think ‘outside the box’
Strong computer skills with an aptitude for picking up new computer systems quickly
Ability to build relationships and collaborate with various stakeholders, internal and external
Strong communication skills, both written and spoken, coupled with the ability to listen effectively
What's in it for you
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Contact
Kuehne+Nagel Recruitment Team
-
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
Air Logistics Customer Care Specialist (Pricing Focus)
Reporting to the National Air Logistics Customer Care Manager, we are looking for an experienced Customer Care Specialist to join our Air Logistics department. This role will specifically focus on pricing tasks and responsibilities, working closely with airlines and our internal teams to ensure profitable growth and operational excellence, all contributing to delivering an excellent customer experience.
How you create impact
Liaise with airlines and internal teams to provide prices/rates to our customers
Respond to rate requests and find solutions for profit maximisation
Keep internal databases up to date with relevant pricing information
Execute pricing strategies by liaising on pricing and RFQ preparation
Assisting in the implementation of awarded business
What we would like you to bring
Previous experience within an Air Logistics environment
Exposure to rates and/or costings in a similar position within a freight forwarder, airline or shipping line
Proactively takes full initiative in shaping their own personal performance with a self-driven mindset, consistently meeting and exceeding Global Air Logistics standards and metrics
Ability to effectively manage and prioritise your time, especially when under pressure and with a busy workload
An exceptional eye for detail, including being methodical and accurate
Commercial acumen, with an ability to maximise profit and think ‘outside the box’
Strong computer skills with an aptitude for picking up new computer systems quickly
Ability to build relationships and collaborate with various stakeholders, internal and external
Strong communication skills, both written and spoken, coupled with the ability to listen effectively
What's in it for you
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Contact
Kuehne+Nagel Recruitment Team
-
💡 Quick Summary
Seeking a career-building opportunity? The Air Logistics Customer Care Specialist position is now open for candidates interested in the Customer Care sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
