Job Description
Location: Chicago IL Onsite
Strong tech lead in Amazon Connect with below skills
• Design and configure scalable routing solutions in Amazon Connect, including contact flows, queues, routing profiles, and skill-based routing; leverage Python (AWS Lambda) to ensure accurate call distribution and optimal customer journey handling
• Implement and manage integrations supporting conversational IVR using Amazon Lex (good to have), along with APIs systems, to enhance routing decisions and overall agent workflow without modifying the custom CCP
💡 Quick Summary
Seeking a career-building opportunity? The Amazon Connect Developer position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Chicago offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
