Job Description
Full job description
Analyst, Identity Fraud Services
Job number: 807044
Primary position location: VIC- Melbourne CBD
Category: Credit Assessment/Execution
Work type: Permanent Full time
Closing at: May 8 2026 - 23:55 AEST
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
As the Analyst, Identity Fraud Services, you will be part of theIdentity Fraud Services that’s doubling down on customer obsession.
Identity Fraud Services is responsible for the investigation and management of identity fraud across NAB. The team assesses fraud alerts, gathers evidence, and conducts end‑to‑end investigations to protect customers and the organisation from application and merchant onboarding fraud, including unsecured and secured lending and transactional applications.
Each day, you’ll go above and beyond to:
Investigating identity fraud across unsecured and secured lending, business lending and transactional applications
Assessing alerts, conducting follow‑up inquiries, and gathering supporting evidence
Managing both first‑party and third‑party fraud events
Ensuring all actions comply with internal policies, external legislation, and regulatory requirements
Maintaining accurate records and documenting all investigations and interactions
Escalating issues, breaches, or risks appropriately and in a timely manner
Working collaboratively with service leads and broader Fraud Operations teams to uplift standards and best practices
We’re looking for the best and brightest to deliver the best for our customers. You’ll bring:
Existing experience in fraud, financial crime, or the anti‑crime industry
Strong investigation and analytical skills with high attention to detail
Comfortable working in complex environments and quickly learning unfamiliar business areas
Experience with application assessments or loan approvals is advantageous
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.
Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
Analyst, Identity Fraud Services
Job number: 807044
Primary position location: VIC- Melbourne CBD
Category: Credit Assessment/Execution
Work type: Permanent Full time
Closing at: May 8 2026 - 23:55 AEST
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
As the Analyst, Identity Fraud Services, you will be part of theIdentity Fraud Services that’s doubling down on customer obsession.
Identity Fraud Services is responsible for the investigation and management of identity fraud across NAB. The team assesses fraud alerts, gathers evidence, and conducts end‑to‑end investigations to protect customers and the organisation from application and merchant onboarding fraud, including unsecured and secured lending and transactional applications.
Each day, you’ll go above and beyond to:
Investigating identity fraud across unsecured and secured lending, business lending and transactional applications
Assessing alerts, conducting follow‑up inquiries, and gathering supporting evidence
Managing both first‑party and third‑party fraud events
Ensuring all actions comply with internal policies, external legislation, and regulatory requirements
Maintaining accurate records and documenting all investigations and interactions
Escalating issues, breaches, or risks appropriately and in a timely manner
Working collaboratively with service leads and broader Fraud Operations teams to uplift standards and best practices
We’re looking for the best and brightest to deliver the best for our customers. You’ll bring:
Existing experience in fraud, financial crime, or the anti‑crime industry
Strong investigation and analytical skills with high attention to detail
Comfortable working in complex environments and quickly learning unfamiliar business areas
Experience with application assessments or loan approvals is advantageous
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.
Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
💡 Quick Summary
Seeking a career-building opportunity? The Analyst, Identity Fraud Services position is now open for candidates interested in the Finance sector. This role in Abattoir offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Finance is a plus.