Job Description
Full job description
At UCC Coffee we’re partnering with some of ANZ’s most iconic retail and out of home brands to lead the market in roasted coffee. From bean to cup, we’re redefining coffee for some of the nation’s most renowned brands. Join our team and immerse yourself in the vibrant world of coffee, where you'll unlock exciting learning opportunities within our ANZ business and embrace our rich heritage.
Why join us as our Customer Services Team Leader?
In this fixed term Customer Services Team Lead role, you’ll bring together people, processes, and systems to ensure every customer interaction is efficient, accurate, and genuinely supportive. This is a hands-on/fast paced role where you'll be working across multiple systems and platforms. You’ll champion continuous improvement, strengthen collaboration across sales, warehousing, production and logistics, and create an environment where your team can deliver their best work every day. You’ll guide daily service operations, resolve issues before they escalate, and help shape how we serve customers across New Zealand and Australia.
Above all, you’re a hands‑on leader who builds capability, drives performance and ensures our customers feel the impact of exceptional service - every time.
What you’ll be doing:
Performance, development and engagement of the Customer Service team
Ensure agreed customer service levels and standards are consistently achieved and maintained
Support the management of transport‑related issues across our customer base, working closely with both transport providers and customers to ensure smooth, timely resolution
Manage any escalated issues (consumer & customer) to completion
Identify opportunities to improve systems, workflows, and team capability.
Recruitment and training for the team
Support the Warehouse team and Logistics Manager as required
About you:
You’ll be a people person with a strong level of people leadership. You enjoy solving problems and get satisfaction from helping things run smoothly behind the scenes. You thrive in a fast-paced environment, and bring a calm, confident energy.
What you’ll bring:
Previous team leadership experience
Strong communication skills with high attention to detail and accuracy
Understanding of supply chain management beneficial
Strong organisational skills with the ability to manage multiple priorities and thrive in a fast‑paced environment
Familiarity with Autotask is beneficial, though not essential
This is a full-time, 6-month fixed term, Monday to Friday position, based in our East Tamaki office. You'll be joining a tight-knit team who share a love for coffee, collaboration, and delivering great customer outcomes.
At UCC Coffee we’re partnering with some of ANZ’s most iconic retail and out of home brands to lead the market in roasted coffee. From bean to cup, we’re redefining coffee for some of the nation’s most renowned brands. Join our team and immerse yourself in the vibrant world of coffee, where you'll unlock exciting learning opportunities within our ANZ business and embrace our rich heritage.
Why join us as our Customer Services Team Leader?
In this fixed term Customer Services Team Lead role, you’ll bring together people, processes, and systems to ensure every customer interaction is efficient, accurate, and genuinely supportive. This is a hands-on/fast paced role where you'll be working across multiple systems and platforms. You’ll champion continuous improvement, strengthen collaboration across sales, warehousing, production and logistics, and create an environment where your team can deliver their best work every day. You’ll guide daily service operations, resolve issues before they escalate, and help shape how we serve customers across New Zealand and Australia.
Above all, you’re a hands‑on leader who builds capability, drives performance and ensures our customers feel the impact of exceptional service - every time.
What you’ll be doing:
Performance, development and engagement of the Customer Service team
Ensure agreed customer service levels and standards are consistently achieved and maintained
Support the management of transport‑related issues across our customer base, working closely with both transport providers and customers to ensure smooth, timely resolution
Manage any escalated issues (consumer & customer) to completion
Identify opportunities to improve systems, workflows, and team capability.
Recruitment and training for the team
Support the Warehouse team and Logistics Manager as required
About you:
You’ll be a people person with a strong level of people leadership. You enjoy solving problems and get satisfaction from helping things run smoothly behind the scenes. You thrive in a fast-paced environment, and bring a calm, confident energy.
What you’ll bring:
Previous team leadership experience
Strong communication skills with high attention to detail and accuracy
Understanding of supply chain management beneficial
Strong organisational skills with the ability to manage multiple priorities and thrive in a fast‑paced environment
Familiarity with Autotask is beneficial, though not essential
This is a full-time, 6-month fixed term, Monday to Friday position, based in our East Tamaki office. You'll be joining a tight-knit team who share a love for coffee, collaboration, and delivering great customer outcomes.
💡 Quick Summary
Seeking a career-building opportunity? The ANZ Customer Services Team Leader position is now open for candidates interested in the Retail & Wholesale sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Retail & Wholesale is a plus.
