Application Support Technician

Job details
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Job type

Permanent

Full-time
 
Location
Manukau City, Auckland
 
Full job description
Are you a skilled problem-solver passionate about seamless application functionality? Service Foods, a leading privately-owned food service distributor in New Zealand, is seeking Application Support Technicians to join our National Support team.

About the role

As an Application Support Technician, you'll provide vital technical assistance to end-users, troubleshoot issues, identify root causes, and implement effective solutions for company applications. You'll ensure smooth operations, minimise downtime, and enhance user productivity. This role involves both independent work and collaboration, with potential for after-hours on-call support.

Key Responsibilities

Provide first and second-level technical support for application-related issues.
Diagnose, troubleshoot, and resolve software/application problems.
Document solutions and contribute to our knowledge base.
Proactively monitor application performance and identify potential issues.
Assist in testing new applications and updates.
Support Salesforce users (data entry, reporting, customisation) or SQL-related issues (queries, data integrity, analysis).
Foster continuous improvement and stay informed on new technologies.
What will you bring?

Experience: Proven IT experience (2+ years) in application support.
Key Skills: Strong problem-solving, analytical, and communication skills. Ability to work independently and as part of a team.
Technical Proficiency: Experience with ticketing systems and crucially, expertise in either Salesforce (administration/development) OR SQL (queries, database performance, data integrity). Experience with both is a significant plus!
Attributes: Data-driven, creative problem-solver, excellent time management, and commercial acumen.
Working at Service Foods

At Service Foods, we are committed to fostering a positive, dynamic work environment. Our core values—creativity, resilience, inclusivity, collaboration, work ethic, and humility—guide everything we do. We encourage you to embrace these values as you grow and succeed with us. We embrace the rich tapestry of Aotearoa's cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers and strive to create a workplace where everyone can thrive and be their authentic selves.

We offer a competitive salary, comprehensive benefits, Supportive, inclusive team environment and Career development opportunities within a rapidly growing organisation.

How to apply

If you are a motivated and results-oriented individual with a passion for the food services industry, we invite you to join our dynamic team at Service Foods. To apply, please submit your resume and a cover letter online detailing your relevant experience and achievements. Applications can only be accepted when submitted through our Careers page.

Eligibility: Applicants must have NZ citizenship, residency, or a valid work visa.

Pre-employment Checks: Successful candidates will be required to complete reference checks, Ministry of Justice and ACC checks, and pre-employment drug and ******* screening through an accredited provider.