Job Description
Title: Area Manager - ACT (and VIC/NSW Border)
Location: North Rocks, Australian Capital Territory, AU
About us
At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.
Fast paced. Innovative. Inspiring. With close to 10,000 team members and a national footprint of more than 173 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.
About the role
As an Area Manager, you’ll bring our strategy to life by leading store performance, people, and operations. Based in ACT, you’ll spend most of your week in stores (around four days a week) and visiting multiple locations to support Store Leaders and their teams.
You’ll coach, mentor, and empower Store Leaders to deliver strong commercial outcomes, a safe and engaging workplace, and exceptional customer experiences. From driving P&L performance and managing shrinkage to building future leaders and strengthening our safety-first culture, you’ll make a real impact every day.
Key priorities include:
Driving safety, wellbeing, and compliance across all stores
Leading, developing, and coaching Store Leaders to deliver great results and live “Our Way”
Managing P&L performance, including sales, margin, and EBIT targets
Building high performing, engaged teams and strong succession pipelines
Partnering with support teams to improve stock, service, and operational standards
Leading change with energy and purpose while creating a positive, customer-focused culture
This role reports to an Operations Manager and includes some travel (occasional overnight stays).
You’re a hands-on, energetic leader who thrives in fast-paced environments and knows how to get the best out of people. You understand what great service looks like, and you’re commercially sharp – you know your way around a P&L, can explain EBIT in your sleep, and you make data-backed decisions quickly.
About you
You’re a people-first leader who thrives in a fast-paced, customer-focused environment. You know how to balance commercial thinking with being a good human and coaching – and you’re not afraid to roll up your sleeves.
You’ll bring:
5+ years’ experience in a senior multi-site retail or hospitality management role
Strong P&L ownership and financial acumen (you know your way around EBIT)
Proven success in leading large, diverse teams across multiple locations
Strong communication and influencing skills – you know how to get buy-in
A focus on safety, performance, and service excellence
A solutions mindset – you find ways to make things work, not reasons they can’t
Experience in retail, supermarkets, or hospitality area management will set you up for success.
Our culture
If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us! We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family:
We’re all about giving you the flexibility you need to keep things balanced to suit your individual needs.
Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family
We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs
Our Flexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia
Take advantage of outstanding learning and development programs to support your career growth
Explore fantastic career opportunities across the broader Wesfarmers Group.
At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for our team. We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community. #LI-MS and #LI-Hybrid
Location: North Rocks, Australian Capital Territory, AU
About us
At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.
Fast paced. Innovative. Inspiring. With close to 10,000 team members and a national footprint of more than 173 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.
About the role
As an Area Manager, you’ll bring our strategy to life by leading store performance, people, and operations. Based in ACT, you’ll spend most of your week in stores (around four days a week) and visiting multiple locations to support Store Leaders and their teams.
You’ll coach, mentor, and empower Store Leaders to deliver strong commercial outcomes, a safe and engaging workplace, and exceptional customer experiences. From driving P&L performance and managing shrinkage to building future leaders and strengthening our safety-first culture, you’ll make a real impact every day.
Key priorities include:
Driving safety, wellbeing, and compliance across all stores
Leading, developing, and coaching Store Leaders to deliver great results and live “Our Way”
Managing P&L performance, including sales, margin, and EBIT targets
Building high performing, engaged teams and strong succession pipelines
Partnering with support teams to improve stock, service, and operational standards
Leading change with energy and purpose while creating a positive, customer-focused culture
This role reports to an Operations Manager and includes some travel (occasional overnight stays).
You’re a hands-on, energetic leader who thrives in fast-paced environments and knows how to get the best out of people. You understand what great service looks like, and you’re commercially sharp – you know your way around a P&L, can explain EBIT in your sleep, and you make data-backed decisions quickly.
About you
You’re a people-first leader who thrives in a fast-paced, customer-focused environment. You know how to balance commercial thinking with being a good human and coaching – and you’re not afraid to roll up your sleeves.
You’ll bring:
5+ years’ experience in a senior multi-site retail or hospitality management role
Strong P&L ownership and financial acumen (you know your way around EBIT)
Proven success in leading large, diverse teams across multiple locations
Strong communication and influencing skills – you know how to get buy-in
A focus on safety, performance, and service excellence
A solutions mindset – you find ways to make things work, not reasons they can’t
Experience in retail, supermarkets, or hospitality area management will set you up for success.
Our culture
If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us! We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family:
We’re all about giving you the flexibility you need to keep things balanced to suit your individual needs.
Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family
We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs
Our Flexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia
Take advantage of outstanding learning and development programs to support your career growth
Explore fantastic career opportunities across the broader Wesfarmers Group.
At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for our team. We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community. #LI-MS and #LI-Hybrid
💡 Quick Summary
Seeking a career-building opportunity? The Area Manager - ACT (and VIC/NSW Border) position is now open for candidates interested in the Customer Care sector. This role in Canberra offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
