Job Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Assistant Facility Manager
Work Dynamics
What this job involves
To provide administrative support to the Facilities Management team at assigned Facilities.
To ensure timely and accurate completion FM reports pertaining to assigned Facilities
Be accessible for escalation of all FM related issues
Oversee the Helpdesk work process
Provide management advice to Helpdesk operators for escalated issues
Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift
Oversee the Mailroom process.
Provide management advice to Helpdesk operators for escalated issues
Oversee the Front Office function
Ensure visitors are promptly attended by the Front Office Executives (FOE)
Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep
Oversee the Housekeeping Services
Overall service delivery assessment of HK vendor.
Coordination meetings with vendor for resolution of service issues
Overall coordination with all service providing vendors.
Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc and initiate immediate rectification actions
Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate in advance to the staff and transport division
Establish and enforce nutritional standards for dining establishments based on accepted industry standards. Review & plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs.
Monitor food preparation methods, portion sizes, and garnishing and presentation of food in order to ensure that food is prepared and presented in an acceptable manner.
Investigate and resolve complaints regarding food quality, service, or special events catering.
Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity prior to beginning of food service.
Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control for food preparation & service area.
Establish standards for generating customer feedbacks.
Maintain food and equipment inventories, and keep inventory records.
Record the number, type, and cost of items sold in order to determine which items may be unpopular or less preferred.
Review work procedures and operational processes of the catering vendor in order to determine ways to improve service, performance, and/or safety.
Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients
Reviews food production schedules and catering events to determine variety and quantity of foods to prepare.
Reviews scheduled catering event requests weekly and process them with help of the catering vendor.
Develops and implements systems and processes to establish and maintain records for the cafeteria operation and conduct hygiene audits internally & with help of external agency.
Performs miscellaneous job-related duties as assigned.
Performance objectives
Cafeteria & Kitchen Operations
Client Satisfaction Review
Catering Feedback Analysis Effective
Vendor Contract Management
Attrition tracking & control measures
Ability to communicate effectively, both orally and in writing.
Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
Records maintenance and report generation skills.
Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
Skill in the use of computers, Windows-based operating environment.
Ability to foster a cooperative work environment.
Employee development and performance management skills.
Knowledge of supplies, equipment, and/or services ordering and inventory control.
Ability to analyze event requests and to assess catering product and equipment requirements
Vendor Management Skills
Well-groomed and presentable all the time.
Sound like you? To apply you need to have:
Core facilities management skills
If you’re a graduate in any discipline, you will most likely to qualify for this role. You should also have 5-7 years of experience in facilities management. It would be great if you have tertiary qualifications in hotel management, building management and/or business.
Outstanding team prowess
Are you equipped to set up a team to success? Can you also play to your strengths and work effectively as a team member? If yes, that’s great—the ability to bring about positive changes and follow through with them will come in handy for this role.
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!!
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Assistant Facility Manager
Work Dynamics
What this job involves
To provide administrative support to the Facilities Management team at assigned Facilities.
To ensure timely and accurate completion FM reports pertaining to assigned Facilities
Be accessible for escalation of all FM related issues
Oversee the Helpdesk work process
Provide management advice to Helpdesk operators for escalated issues
Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift
Oversee the Mailroom process.
Provide management advice to Helpdesk operators for escalated issues
Oversee the Front Office function
Ensure visitors are promptly attended by the Front Office Executives (FOE)
Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep
Oversee the Housekeeping Services
Overall service delivery assessment of HK vendor.
Coordination meetings with vendor for resolution of service issues
Overall coordination with all service providing vendors.
Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc and initiate immediate rectification actions
Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate in advance to the staff and transport division
Establish and enforce nutritional standards for dining establishments based on accepted industry standards. Review & plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs.
Monitor food preparation methods, portion sizes, and garnishing and presentation of food in order to ensure that food is prepared and presented in an acceptable manner.
Investigate and resolve complaints regarding food quality, service, or special events catering.
Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
Test cooked food by tasting and smelling it in order to ensure palatability and flavor conformity prior to beginning of food service.
Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control for food preparation & service area.
Establish standards for generating customer feedbacks.
Maintain food and equipment inventories, and keep inventory records.
Record the number, type, and cost of items sold in order to determine which items may be unpopular or less preferred.
Review work procedures and operational processes of the catering vendor in order to determine ways to improve service, performance, and/or safety.
Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients
Reviews food production schedules and catering events to determine variety and quantity of foods to prepare.
Reviews scheduled catering event requests weekly and process them with help of the catering vendor.
Develops and implements systems and processes to establish and maintain records for the cafeteria operation and conduct hygiene audits internally & with help of external agency.
Performs miscellaneous job-related duties as assigned.
Performance objectives
Cafeteria & Kitchen Operations
Client Satisfaction Review
Catering Feedback Analysis Effective
Vendor Contract Management
Attrition tracking & control measures
Ability to communicate effectively, both orally and in writing.
Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
Records maintenance and report generation skills.
Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
Skill in the use of computers, Windows-based operating environment.
Ability to foster a cooperative work environment.
Employee development and performance management skills.
Knowledge of supplies, equipment, and/or services ordering and inventory control.
Ability to analyze event requests and to assess catering product and equipment requirements
Vendor Management Skills
Well-groomed and presentable all the time.
Sound like you? To apply you need to have:
Core facilities management skills
If you’re a graduate in any discipline, you will most likely to qualify for this role. You should also have 5-7 years of experience in facilities management. It would be great if you have tertiary qualifications in hotel management, building management and/or business.
Outstanding team prowess
Are you equipped to set up a team to success? Can you also play to your strengths and work effectively as a team member? If yes, that’s great—the ability to bring about positive changes and follow through with them will come in handy for this role.
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!!
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
💡 Quick Summary
Seeking a career-building opportunity? The Assistant Facility Manager position is now open for candidates interested in the Operations Executive Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
