Job Description
About PayU PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our + merchants and millions of consumers.
As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.
Job Title : Assistant Manager -Customer Support Job Location : Mumbai, India Experience : 7-10yrs Job description -Candidate should have 6-8 years of work experience in handling care backend ops and escalations-Should be able to speak with customers to handle escalations-Should have good communication skills-Should have managed team size of 15-20 people-Should be able to find out required process corrections and reduce volumes at backend customer tickets-Should be a multi tasker-Should have experience of handling Escalation Desk -Will be responsible for MIS / Reports-Should be liaising with different stakeholders in the company for faster resolutions
About us : At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper.
We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services.
This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online.
Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact.
Find out more Our Commitment To Building A Diverse And Inclusive Workforce As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge.
Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers.
Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith.
An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up.
At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities
As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.
Job Title : Assistant Manager -Customer Support Job Location : Mumbai, India Experience : 7-10yrs Job description -Candidate should have 6-8 years of work experience in handling care backend ops and escalations-Should be able to speak with customers to handle escalations-Should have good communication skills-Should have managed team size of 15-20 people-Should be able to find out required process corrections and reduce volumes at backend customer tickets-Should be a multi tasker-Should have experience of handling Escalation Desk -Will be responsible for MIS / Reports-Should be liaising with different stakeholders in the company for faster resolutions
About us : At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper.
We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services.
This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online.
Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact.
Find out more Our Commitment To Building A Diverse And Inclusive Workforce As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge.
Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers.
Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith.
An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up.
At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities
💡 Quick Summary
Seeking a career-building opportunity? The Assistant Manager | Customer Support position is now open for candidates interested in the Customer Care sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
