Job Description
Role : Assistant manager -operations -CS
Experience: 6+ years into bpo sector
• Roles&Responsibility's
• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities
• Required skills
Team management
Shrinkage
Attrition
Client management
SLA management/KPI
BQM
• package
Upto 6 LPA (Based on the last CTC)
Contact information:
+1210+6545
Experience: 6+ years into bpo sector
• Roles&Responsibility's
• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities
• Required skills
Team management
Shrinkage
Attrition
Client management
SLA management/KPI
BQM
• package
Upto 6 LPA (Based on the last CTC)
Contact information:
+1210+6545
💡 Quick Summary
Seeking a career-building opportunity? The Assistant Manager Customer Support position is now open for candidates interested in the Customer Care Executive sector. This role in Gurugram offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
