Job Description
Job Responsibilities
You will be part of the Control Management team, in the Business Operations Executive function, which includes responsibility for risk and control management in the 1st line of defence.
Build and cultivate a culture focused on partnership, collaboration and transparency with the product teams, and other lines of defence.
Ability to analyse digital solutions to identify risks and issues, while balancing the overall strategic priorities and maintaining a focus on customer experience.
Ensure risk impacting the business is effectively quantified, communicated and managed, including recommendations for resolution and identifying the root cause/key themes.
Maintain strong communication and a commercial acumen, to be able to quantify and articulate the risk vs reward for the business
Partner to identify optimal outcomes, developing creative solutions to manage risk and improve the customer experience. Ensuring that controls are properly designed, sustainable and operating effectively.
Be a proactive, independent advisor and thought leader for the assigned business. Serving as a subject matter expert and point of escalation for meeting control obligations.
Partner with Third Party Oversight teams to ensure effective risk management of vendors engaged by business teams.
Implement the control framework for data risk management and ensure that data controls become a natural part of the product development lifecycle.
Develop industry and technical expertise and be positioned as a subject matter expert in data management, GDPR, data privacy and model governance.
Help to advise and educate partners on identifying risks and designing effective controls, to deliver innovative digital experiences within risk appetite.
Required Qualification,Skills & Capabilities
Exceptional problem solving and analytical skills. Solid critical thinking and analysis in technical scenarios, attention to detail and able to synthesize large amounts of data and formulate creative and innovative solutions to complex problems.
A knowledge of data risk management (governance, protection, classification, retention, destruction, data use)
Demonstrable experience and knowledge in Operational risks and controls.
Experience working in financial services or a highly regulated industry
Understanding of control and risk management concepts with the ability to evaluate adequacy of the business control environment
Able to think about a problem from first principles, taking innovative approaches to address user needs.
Able to work effectively in highly agile environments, delivering value whilst dealing with high degrees of uncertainty and continuous change. Comfortable working with modern collaboration tools like Jira, Confluence, Teams etc.
Communication/presentation - excellent written and verbal communication skills with an ability to articulate risk and mitigation strategies to business leaders in a meaningful and actionable manner
Networking -interpersonal skills; exceptional collaboration, openness and relationship building skills
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-1+ pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-1+ environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-1+ or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
You will be part of the Control Management team, in the Business Operations Executive function, which includes responsibility for risk and control management in the 1st line of defence.
Build and cultivate a culture focused on partnership, collaboration and transparency with the product teams, and other lines of defence.
Ability to analyse digital solutions to identify risks and issues, while balancing the overall strategic priorities and maintaining a focus on customer experience.
Ensure risk impacting the business is effectively quantified, communicated and managed, including recommendations for resolution and identifying the root cause/key themes.
Maintain strong communication and a commercial acumen, to be able to quantify and articulate the risk vs reward for the business
Partner to identify optimal outcomes, developing creative solutions to manage risk and improve the customer experience. Ensuring that controls are properly designed, sustainable and operating effectively.
Be a proactive, independent advisor and thought leader for the assigned business. Serving as a subject matter expert and point of escalation for meeting control obligations.
Partner with Third Party Oversight teams to ensure effective risk management of vendors engaged by business teams.
Implement the control framework for data risk management and ensure that data controls become a natural part of the product development lifecycle.
Develop industry and technical expertise and be positioned as a subject matter expert in data management, GDPR, data privacy and model governance.
Help to advise and educate partners on identifying risks and designing effective controls, to deliver innovative digital experiences within risk appetite.
Required Qualification,Skills & Capabilities
Exceptional problem solving and analytical skills. Solid critical thinking and analysis in technical scenarios, attention to detail and able to synthesize large amounts of data and formulate creative and innovative solutions to complex problems.
A knowledge of data risk management (governance, protection, classification, retention, destruction, data use)
Demonstrable experience and knowledge in Operational risks and controls.
Experience working in financial services or a highly regulated industry
Understanding of control and risk management concepts with the ability to evaluate adequacy of the business control environment
Able to think about a problem from first principles, taking innovative approaches to address user needs.
Able to work effectively in highly agile environments, delivering value whilst dealing with high degrees of uncertainty and continuous change. Comfortable working with modern collaboration tools like Jira, Confluence, Teams etc.
Communication/presentation - excellent written and verbal communication skills with an ability to articulate risk and mitigation strategies to business leaders in a meaningful and actionable manner
Networking -interpersonal skills; exceptional collaboration, openness and relationship building skills
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-1+ pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-1+ environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-1+ or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
💡 Quick Summary
Seeking a career-building opportunity? The Control Manager position is now open for candidates interested in the Customer Care Executive sector. This role in Karnataka offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
