Assistant Manager – HR Service Center

Onboarding:-

Ensuring timely completion and positive experience for new joiner
Ensuring follow up for relevant agreements and timely system update by the team

Document collection & Reference check:-

Ensure all the documents are collected within the TAT
Checking individual joiner documents for completion of details
Liaising with the GHRS team for submission of BVC
Tracking and follow up for new joiner documents

Payroll:-

Ensure the accurate payroll input on a monthly basis
Resolve queries regarding salary credits and ensure quick resolution for the same with payroll team
Monthly payroll management
Working closely with finance team to ensure a seamless process and improvement from time to time

Confirmation:-

Ensure timely closures on confirmation process
Issuing confirmation letters as per process
Follow-up on pending confirmations
Ensuring timely system updates

Exit Management:-

Record and track resignations and ******** concerned departments
Complete HR clearance for leavers
Close all formalities related to exit including recovery of dues and relieving letters

Mediclaim queries & database:-

To maintain Mediclaim database of new joiners and existing staff
Provide monthly details to Insurance company/vendor
Resolve queries regarding Mediclaim settlements and ensure quick resolution for the same

Data management:-

To maintain all the HR Operations trackers & systems
Ensure all records updated
Ensure maximum usage of Service central for work tracking and resolution

Audit:-

Conduct audit of DOR on HR cloud of employees
Audit processes managed/SPOE for other process to ensure quality of data

MI & Reporting:-

Create relevant MI and generate reports as per request/needs of the business

Query resolution:-

Helping colleagues resolve queries when they reach out for clarity on policy.
Support HRG with providing relevant information for strategic decision making

Team Management:-

Ensuring regular and timely feedback to the team
Ensuring regular engagement activities planned for the team
Ensuring timely review of all SOP documentation
Ensuring back ups for all processes managed by the team
Degree/relevant qualification in HR
Strong people management skills
Excellent written and oral communication skills
Strong excel and analytical skills
Strong eye for minute details
Highly effective interpersonal skills
Good culture fit to the team and WTW overall

Location:-

Mumbai, Maharashtra.

Company Overview:-
At WTW (NASDAQ: WTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce and maximize performance.