Job Description
About Firstsource
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes.We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines and India. Our ‘right shore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and
Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies.
Job Description – Asst Manager– Human Resource
Job Overview:
The holder of this role manages all Employee Engagement & Retention activities of the Aligned Process. It role also requires ensuring all EE&R activities and performance standards are carried out as planned within the agreed time frames with no short fall in TAT thereby ensuring the highest levels of employee engagement and employee satisfaction in the process.
Key Roles and Responsibilities:
Employee Relationship management and Communication:
• To be the single point of contact providing EE&R representation in the aligned process
through
effective employee relations/counsel & query/grievance handling.
• Conduct policy sessions during induction, training and BAU (refresher) stages.
• Ensure sufficient presence and visibility on the operations floor.
• Own and facilitate the Reward and Recognition process (including distressing) across the
floor.
• Assist the floor in activities where EE&R intervention is required.
• Timely execution of ESAT/Dipstick &360 Surveys and carry out required action in
identified areas.
• Communicate any policy/procedure updates/additions/deletions to all the concerned people
in the
process
• Drive Corporate Social Responsibility initiatives.
• Meet with the Team Leaders/Managers and Teams at regular intervals to understand their
concerns
and to apprise them of any HR updates - skip level meetings and One-on-ones • Drive fun activities in the process
Career Progression & Performance Management:
• Ensure timely communication/execution/completion of Performance Management Process
(annually
and bi-annually).
• Facilitation & timely execution of Internal Job Postings (Lateral) in the Process.
• Conduct the assessment centre for promoting advisors to the next level (G Grade).
Compliance:
• Complete the exit formalities for resigned employees
• Annual increments of employees as per the life cycle approach
• Ensure that confirmations are done after six months
• Ensure that payroll inputs reach the coordinators in time and signs off the payroll before it is
sent to the
vendor
• Follow up on Background Checks and ensure that action is taken on employees with
unfavourable
reports.
• Own and prepare the weekly headcount and attrition reports.
• Provide information and support for carrying out of effective Audits.
Other Activities/Initiatives:
• Come up with creative solutions to tackle issues and concerns facing operations.
• Adhere to other productivity enhancing initiatives (Five S, 6 Sigma etc).
⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes.We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines and India. Our ‘right shore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and
Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies.
Job Description – Asst Manager– Human Resource
Job Overview:
The holder of this role manages all Employee Engagement & Retention activities of the Aligned Process. It role also requires ensuring all EE&R activities and performance standards are carried out as planned within the agreed time frames with no short fall in TAT thereby ensuring the highest levels of employee engagement and employee satisfaction in the process.
Key Roles and Responsibilities:
Employee Relationship management and Communication:
• To be the single point of contact providing EE&R representation in the aligned process
through
effective employee relations/counsel & query/grievance handling.
• Conduct policy sessions during induction, training and BAU (refresher) stages.
• Ensure sufficient presence and visibility on the operations floor.
• Own and facilitate the Reward and Recognition process (including distressing) across the
floor.
• Assist the floor in activities where EE&R intervention is required.
• Timely execution of ESAT/Dipstick &360 Surveys and carry out required action in
identified areas.
• Communicate any policy/procedure updates/additions/deletions to all the concerned people
in the
process
• Drive Corporate Social Responsibility initiatives.
• Meet with the Team Leaders/Managers and Teams at regular intervals to understand their
concerns
and to apprise them of any HR updates - skip level meetings and One-on-ones • Drive fun activities in the process
Career Progression & Performance Management:
• Ensure timely communication/execution/completion of Performance Management Process
(annually
and bi-annually).
• Facilitation & timely execution of Internal Job Postings (Lateral) in the Process.
• Conduct the assessment centre for promoting advisors to the next level (G Grade).
Compliance:
• Complete the exit formalities for resigned employees
• Annual increments of employees as per the life cycle approach
• Ensure that confirmations are done after six months
• Ensure that payroll inputs reach the coordinators in time and signs off the payroll before it is
sent to the
vendor
• Follow up on Background Checks and ensure that action is taken on employees with
unfavourable
reports.
• Own and prepare the weekly headcount and attrition reports.
• Provide information and support for carrying out of effective Audits.
Other Activities/Initiatives:
• Come up with creative solutions to tackle issues and concerns facing operations.
• Adhere to other productivity enhancing initiatives (Five S, 6 Sigma etc).
⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
💡 Quick Summary
Seeking a career-building opportunity? The Assistant Manager - Human Resources position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
