Job Description
About Capella Hotels and Resorts
Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by renowned architects from around the world. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.
About Capella Sydney
Nestled in the heart of Sydney, Capella Sydney offers discreet luxury within the golden sandstone walls of a heritage building. An urban oasis where modern elegance meets historical charm, the hotel is home to meticulously curated artworks and interiors that celebrate Australia’s stunning panorama. Located steps from the city’s most iconic landmarks, Capella Sydney is an extraordinary embodiment of crafted hospitality that encapsulates an immersive cultural experience with unparallelled sophistication and style.
Position Summary
The Assistant Manager - In Room Dining oversees all facets of the room service department. The Assistant Manager must maintain and control a high level of guest service. This is achieved by ensuring consistent and thoughtful service, demonstrated by the in room dining colleagues.
The Role
Provides inspirational leadership, clear vision and direction to team members to ensure delivery of the Capella brand, values and vision, to create an amazing experience for our guests and team members.
Communicates expectations, recognises performance, and produces consistent desired business results.
Manages the daily operations of the room service department and ensures that all team members comply with service standards, departmental policies and operating procedures set by the hotel.
Ensures and provides flawless, upscale, professional and high-class guest service experiences as a role model and expertise in all room service-related.
Be an exemplary role model in inspiriting team members through strong demonstration of the Capella Culture and Service Philosophy.
Ensures consistency in providing luxury quality of service, food and beverage to the guests.
Ensures that the equipment and premises of service is well-maintained and to report any work order issues to the engineering department.
Is responsible for ensuring good communication and coordination between the kitchen and service flow.
Lead the line-up briefings and monthly meetings within the team.
Maintains strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for inter-departmental collaboration and support.
Talent Profile
Diploma / Degree in Hospitality specializing in Food and Beverage or Restaurant Management is preferred.
2 - 3 years prior experience is similar role/capacity at luxury hotels/resorts or renowned venue.
Working knowledge of restaurant management system (e.g. POS, Reservation System, Purchasing System).
Excellent communicator with personable character and a passion in guest relations management.
Very good command of written and spoken English.
Valid working rights in Australia.
What you will receive with Capella Sydney
Join a vibrant and nurturing workplace.
Work in elegantly designed areas while enjoying amenities in a historic building.
Benefit from online LinkedIn training courses aimed at your personal and professional growth.
Savour complimentary meals during your shifts.
Enjoy discounts for hotels and group bookings.
An employee assistance programme (EAP) offering confidential counselling and support.
Celebrate your birthday with special leave.
Embrace opportunities for growth and advancement within the organisation.
We appreciate your understanding that we will only be able to contact shortlisted candidates.
Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by renowned architects from around the world. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.
About Capella Sydney
Nestled in the heart of Sydney, Capella Sydney offers discreet luxury within the golden sandstone walls of a heritage building. An urban oasis where modern elegance meets historical charm, the hotel is home to meticulously curated artworks and interiors that celebrate Australia’s stunning panorama. Located steps from the city’s most iconic landmarks, Capella Sydney is an extraordinary embodiment of crafted hospitality that encapsulates an immersive cultural experience with unparallelled sophistication and style.
Position Summary
The Assistant Manager - In Room Dining oversees all facets of the room service department. The Assistant Manager must maintain and control a high level of guest service. This is achieved by ensuring consistent and thoughtful service, demonstrated by the in room dining colleagues.
The Role
Provides inspirational leadership, clear vision and direction to team members to ensure delivery of the Capella brand, values and vision, to create an amazing experience for our guests and team members.
Communicates expectations, recognises performance, and produces consistent desired business results.
Manages the daily operations of the room service department and ensures that all team members comply with service standards, departmental policies and operating procedures set by the hotel.
Ensures and provides flawless, upscale, professional and high-class guest service experiences as a role model and expertise in all room service-related.
Be an exemplary role model in inspiriting team members through strong demonstration of the Capella Culture and Service Philosophy.
Ensures consistency in providing luxury quality of service, food and beverage to the guests.
Ensures that the equipment and premises of service is well-maintained and to report any work order issues to the engineering department.
Is responsible for ensuring good communication and coordination between the kitchen and service flow.
Lead the line-up briefings and monthly meetings within the team.
Maintains strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for inter-departmental collaboration and support.
Talent Profile
Diploma / Degree in Hospitality specializing in Food and Beverage or Restaurant Management is preferred.
2 - 3 years prior experience is similar role/capacity at luxury hotels/resorts or renowned venue.
Working knowledge of restaurant management system (e.g. POS, Reservation System, Purchasing System).
Excellent communicator with personable character and a passion in guest relations management.
Very good command of written and spoken English.
Valid working rights in Australia.
What you will receive with Capella Sydney
Join a vibrant and nurturing workplace.
Work in elegantly designed areas while enjoying amenities in a historic building.
Benefit from online LinkedIn training courses aimed at your personal and professional growth.
Savour complimentary meals during your shifts.
Enjoy discounts for hotels and group bookings.
An employee assistance programme (EAP) offering confidential counselling and support.
Celebrate your birthday with special leave.
Embrace opportunities for growth and advancement within the organisation.
We appreciate your understanding that we will only be able to contact shortlisted candidates.
💡 Quick Summary
Seeking a career-building opportunity? The Assistant Manager - In Room Dining position is now open for candidates interested in the Restaurants & Food Service sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Restaurants & Food Service is a plus.