Job Description
Company Description
Fleksa is building the operating system for restaurants. We replace fragmented tools (POS, delivery platforms, marketing, analytics) with a single, commission-free platform that lets restaurants own their customers and margins.
Today, 500+ restaurants use Fleksa to run daily operations, process orders, and grow without relying on marketplaces that take 20–30% commissions. We’re now layering AI across the stack — from customer interactions to internal dev workflows — to move faster than traditional SaaS.
# The role in one sentence
It‘s the person who makes sure nothing falls through the cracks while the founder stays in build mode.
# What you‘ll actually do
## Customer → Clear Problems (40%)
- Turn vague customer complaints into precise, reproducible issues
- Extract exact steps, expected vs actual behavior
- Produce Linear tickets that require zero clarification
## Product → Quality (30%)
- Test features before release (happy path + edge cases)
- Break things on purpose to catch regressions
- Own release readiness from a user perspective
## Founder’s Office → Signal (20%)
- Identify patterns across customers (not just individual issues)
- Surface what actually matters: bugs vs noise vs opportunities
- Write weekly insights that influence what we build next
## Team → Flow (10%)
- Unblock support teams when issues escalate
- Ensure nothing falls through the cracks across regions
# What makes you a fit
## Must-haves
- 1–3 years in a fast-paced SaaS environment (support, ops, CS, or founder’s office)
- Strong written English — you can write bug reports engineers trust immediately
- Structured thinking — you turn chaos into clarity
- High ownership — you don’t wait for instructions, you define the next step
- Comfortable with AI tools (ChatGPT, Claude, etc.)
## Nice-to-haves
- Basic SQL (debugging / data checks)
- Experience with Linear, Notion, Intercom, or similar tools
- Restaurant / food-tech / SMB SaaS exposure
- German language (big advantage)
## Not a fit if
- You need detailed instructions for every task
- You prefer planning over execution
- You want a pure strategy or PM role
# What you‘ll love
- Direct access to the founder — fast decisions, no layers
- Real impact — your work affects hundreds of live restaurants daily
- Fast loops — customer issue → fix → live within days
- AI-native workflow — you’ll work with Claude Code, ChatGPT, and automation daily
- Ownership — you’ll run parts of the system, not just tasks
- Stability — profitable company, no fundraising pressure
# Compensation
- ₹3–6 LPA (based on experience + trial task performance)
- Performance bonus tied to:
- customer satisfaction
- release quality
- Fully remote
- Flexible hours
Fleksa is building the operating system for restaurants. We replace fragmented tools (POS, delivery platforms, marketing, analytics) with a single, commission-free platform that lets restaurants own their customers and margins.
Today, 500+ restaurants use Fleksa to run daily operations, process orders, and grow without relying on marketplaces that take 20–30% commissions. We’re now layering AI across the stack — from customer interactions to internal dev workflows — to move faster than traditional SaaS.
# The role in one sentence
It‘s the person who makes sure nothing falls through the cracks while the founder stays in build mode.
# What you‘ll actually do
## Customer → Clear Problems (40%)
- Turn vague customer complaints into precise, reproducible issues
- Extract exact steps, expected vs actual behavior
- Produce Linear tickets that require zero clarification
## Product → Quality (30%)
- Test features before release (happy path + edge cases)
- Break things on purpose to catch regressions
- Own release readiness from a user perspective
## Founder’s Office → Signal (20%)
- Identify patterns across customers (not just individual issues)
- Surface what actually matters: bugs vs noise vs opportunities
- Write weekly insights that influence what we build next
## Team → Flow (10%)
- Unblock support teams when issues escalate
- Ensure nothing falls through the cracks across regions
# What makes you a fit
## Must-haves
- 1–3 years in a fast-paced SaaS environment (support, ops, CS, or founder’s office)
- Strong written English — you can write bug reports engineers trust immediately
- Structured thinking — you turn chaos into clarity
- High ownership — you don’t wait for instructions, you define the next step
- Comfortable with AI tools (ChatGPT, Claude, etc.)
## Nice-to-haves
- Basic SQL (debugging / data checks)
- Experience with Linear, Notion, Intercom, or similar tools
- Restaurant / food-tech / SMB SaaS exposure
- German language (big advantage)
## Not a fit if
- You need detailed instructions for every task
- You prefer planning over execution
- You want a pure strategy or PM role
# What you‘ll love
- Direct access to the founder — fast decisions, no layers
- Real impact — your work affects hundreds of live restaurants daily
- Fast loops — customer issue → fix → live within days
- AI-native workflow — you’ll work with Claude Code, ChatGPT, and automation daily
- Ownership — you’ll run parts of the system, not just tasks
- Stability — profitable company, no fundraising pressure
# Compensation
- ₹3–6 LPA (based on experience + trial task performance)
- Performance bonus tied to:
- customer satisfaction
- release quality
- Fully remote
- Flexible hours
💡 Quick Summary
Seeking a career-building opportunity? The Founder‘s Office — Generalist (Night Shift) position is now open for candidates interested in the Restaurants & Food Service sector. This role in Surat offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Restaurants & Food Service is a plus.