Job Description
As the Assistant Ombudsman - Intake Team, you will:
Contribute to the overall strategic direction and corporate performance of the Office as a member of the Senior Management Team.
Lead and manage the Intake team of to ensure performance outputs are established, planned for, and communicated to staff.
Monitor and report to the Deputy Ombudsman on team progress against target outputs and ensure those outputs are achieved.
Manage complaint handling, assessments, and resolutions conducted by the team.
Manage team resources to ensure timely and efficient resolution of complaints.
Finalise matters within the limits of the power delegated by the Ombudsman and provide advice to the Deputy Ombudsman or the Ombudsman about the finalisation of matters.
Develop recommendations for changes to policies, practices and decisions of agencies and negotiate the implementation of the changes with officers of those agencies.
Prepare reports for the Ombudsman's consideration that relate to maladministration, corrupt conduct, public interest disclosures and human rights assessments and include recommendations for remedial action and other action by agencies to improve administrative practice where required.
Provide professional, impartial and well-considered advice to the Ombudsman on bills, discussion papers and other material relating to proposed legislative and regulatory changes including consideration of likely impacts.
Monitor and report on team performance to meet internal and external requirements.
You will be expected to:
model exemplary standards of personal integrity and ethics and demonstrate the Office's values in all interactions internal and external to the Office.
work collaboratively with other team members, participate in meetings and training programs, and actively monitor, review and assist with improvements to policy, procedure, process and administrative practice across The Office and stakeholder agencies
provide support and guidance for a culturally inclusive and safe workplace, ensuring cultural identity and perspectives are valued
adhere to the QO Code of Conduct and values; workplace health and safety legislation; confidentiality policies; all other relevant policies, directives and legislation
meet personal performance expectations and standards
undertake other duties as directed by relevant senior officers.
We will assess your suitability for this role by looking at what you have done previously - the knowledge, ability, skill and experience you have built, your potential for development and how this will benefit this Office.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
Contribute to the overall strategic direction and corporate performance of the Office as a member of the Senior Management Team.
Lead and manage the Intake team of to ensure performance outputs are established, planned for, and communicated to staff.
Monitor and report to the Deputy Ombudsman on team progress against target outputs and ensure those outputs are achieved.
Manage complaint handling, assessments, and resolutions conducted by the team.
Manage team resources to ensure timely and efficient resolution of complaints.
Finalise matters within the limits of the power delegated by the Ombudsman and provide advice to the Deputy Ombudsman or the Ombudsman about the finalisation of matters.
Develop recommendations for changes to policies, practices and decisions of agencies and negotiate the implementation of the changes with officers of those agencies.
Prepare reports for the Ombudsman's consideration that relate to maladministration, corrupt conduct, public interest disclosures and human rights assessments and include recommendations for remedial action and other action by agencies to improve administrative practice where required.
Provide professional, impartial and well-considered advice to the Ombudsman on bills, discussion papers and other material relating to proposed legislative and regulatory changes including consideration of likely impacts.
Monitor and report on team performance to meet internal and external requirements.
You will be expected to:
model exemplary standards of personal integrity and ethics and demonstrate the Office's values in all interactions internal and external to the Office.
work collaboratively with other team members, participate in meetings and training programs, and actively monitor, review and assist with improvements to policy, procedure, process and administrative practice across The Office and stakeholder agencies
provide support and guidance for a culturally inclusive and safe workplace, ensuring cultural identity and perspectives are valued
adhere to the QO Code of Conduct and values; workplace health and safety legislation; confidentiality policies; all other relevant policies, directives and legislation
meet personal performance expectations and standards
undertake other duties as directed by relevant senior officers.
We will assess your suitability for this role by looking at what you have done previously - the knowledge, ability, skill and experience you have built, your potential for development and how this will benefit this Office.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
💡 Quick Summary
Seeking a career-building opportunity? The Assistant Ombudsman - Intake position is now open for candidates interested in the Helper Jobs sector. This role in Brisbane offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Helper Jobs is a plus.
