Job Description
Greetings from Adecco India!!!
We are in the screening process for Operation Manager professionals for Asia's premium flexible workspace provider
Company: Asia's premium Flexible Workspace Provider
Location : Mumbai
Position : Assistant Manager Operation
About Company:
Asia's premium flexible workspace provider. Offices, Coworking, Meeting Rooms, Virtual Offices and Enterprise Solutions in over 15 Markets & 180+ Centers around the Asia Pacific.
Job Responsibilities:
Operations:
Develops and maintains an exceptional services culture that exceeds the clients’ expectations
- Monitors daily operations of all centres and ensure service standards are maintained and improved upon, in
accordance with company Standard Operating Procedures
- Supervises and instructs staff on handling of all clients
- Continuously monitors the implementation of SOP’s to ensure adherence, seek feedback and revert to Head
Office for improvements on the following:
o Opening and closing procedures
o Daily operation (fax, copying, courier, mail, etc)
o Meeting room procedures and requirements
o Telephone handling (answering and message taking)
o Virtual office service
o Arriving and departing client procedures
o Telecommunication operation, features and capabilities
o Liaising with building management
Service Revenue:
- Ensures that service revenue targets, as set out in the budget, are achieved or exceeded
- Up-sell products and services to all clients, either directly or indirectly through the Operation’s team
- Coordinate and implement service revenue promotions as set out by the company
- Set annual Service Income Revenue (SIR) plan, reviewing and achieving as finalised by Head Office
- Create awareness of the importance of SIR and the accuracy of data input, ensuring SIR is captured correctly
and adheres to company standards.
Human Resources:
- Handles Client Services Associate and Client Services Leader inquiries and concerns on daily basis
- Motivates team members; creating a positive and learning environment for all
- Prepares, organizes, implements and evaluates training programs for up-selling of TEC products and services
- Supervises and conducts training programs for operational staff, to ensure they have the knowledge, skills and
abilities to carry out their work and drive the culture of client excellence in their locations
- Conducts communication meetings with team to facilitate information sharing and continuous learning and
development
- Conducts probation and annual performance reviews of operational staff
- Engages in teamwork and assumes all operational roles at the centre, if necessary
- Responsible for staff recruitment and orientation including recruiting and staffing, employee on-boarding
and training
Accounts:
- Ensure all clients pay their accounts receivable on time.
- Maintain Credit Policies of the company.
Cleaning and Maintenance:
- Oversees the maintenance and cleanliness of all local centers
- Oversees the maintenance and quality of all local center equipment, and ensures that all equipment service
agreements are maintained as appropriate.
Other:
- Provides regular follow up and actions on all Client surveys and Client Exit surveys, to continuously analyze and
improve the TEC offering
- Reviews and upgrade training material as required and instructed by the company.
- Other duties as maybe assigned from time to time
Interested candidates can share your updated resume on [email protected] in Word/PDF form, with Current salary details
We are in the screening process for Operation Manager professionals for Asia's premium flexible workspace provider
Company: Asia's premium Flexible Workspace Provider
Location : Mumbai
Position : Assistant Manager Operation
About Company:
Asia's premium flexible workspace provider. Offices, Coworking, Meeting Rooms, Virtual Offices and Enterprise Solutions in over 15 Markets & 180+ Centers around the Asia Pacific.
Job Responsibilities:
Operations:
Develops and maintains an exceptional services culture that exceeds the clients’ expectations
- Monitors daily operations of all centres and ensure service standards are maintained and improved upon, in
accordance with company Standard Operating Procedures
- Supervises and instructs staff on handling of all clients
- Continuously monitors the implementation of SOP’s to ensure adherence, seek feedback and revert to Head
Office for improvements on the following:
o Opening and closing procedures
o Daily operation (fax, copying, courier, mail, etc)
o Meeting room procedures and requirements
o Telephone handling (answering and message taking)
o Virtual office service
o Arriving and departing client procedures
o Telecommunication operation, features and capabilities
o Liaising with building management
Service Revenue:
- Ensures that service revenue targets, as set out in the budget, are achieved or exceeded
- Up-sell products and services to all clients, either directly or indirectly through the Operation’s team
- Coordinate and implement service revenue promotions as set out by the company
- Set annual Service Income Revenue (SIR) plan, reviewing and achieving as finalised by Head Office
- Create awareness of the importance of SIR and the accuracy of data input, ensuring SIR is captured correctly
and adheres to company standards.
Human Resources:
- Handles Client Services Associate and Client Services Leader inquiries and concerns on daily basis
- Motivates team members; creating a positive and learning environment for all
- Prepares, organizes, implements and evaluates training programs for up-selling of TEC products and services
- Supervises and conducts training programs for operational staff, to ensure they have the knowledge, skills and
abilities to carry out their work and drive the culture of client excellence in their locations
- Conducts communication meetings with team to facilitate information sharing and continuous learning and
development
- Conducts probation and annual performance reviews of operational staff
- Engages in teamwork and assumes all operational roles at the centre, if necessary
- Responsible for staff recruitment and orientation including recruiting and staffing, employee on-boarding
and training
Accounts:
- Ensure all clients pay their accounts receivable on time.
- Maintain Credit Policies of the company.
Cleaning and Maintenance:
- Oversees the maintenance and cleanliness of all local centers
- Oversees the maintenance and quality of all local center equipment, and ensures that all equipment service
agreements are maintained as appropriate.
Other:
- Provides regular follow up and actions on all Client surveys and Client Exit surveys, to continuously analyze and
improve the TEC offering
- Reviews and upgrade training material as required and instructed by the company.
- Other duties as maybe assigned from time to time
Interested candidates can share your updated resume on [email protected] in Word/PDF form, with Current salary details
💡 Quick Summary
Seeking a career-building opportunity? The Assistant Operations Manager position is now open for candidates interested in the Operations Executive Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
