Assistant Reception Manager
Job details
Job description, work day and responsibilities
Job description
Dakota Hotel based in Leeds City Centre are seeking a people-person and experienced front of house professional for the role of Assistant Reception Manager.
CONTRACT AND PAY RATE
The role carries a permanent contract of a minimum of 40 hours per week, working any 5 days out of 7 including working weekends. Earnings are £2+,000 per annum, plus £1,000 bonus.
Primary Role Responsibilities
• Reporting to the Reception Manager, be responsible for the leadership to the reception and nights team. Be the appointed Duty Manager for the hotel where required to do so.
• In the absence of the Reception Manager, carry out managerial duties including attending the weekly Operations meeting, preparing rotas, holiday management, carrying out job interviews, work closely with other departments, and managing performance. Be proactive in driving improvement, always considering ways to implement change to improve the guest experience.
• Work to continuously develop the teams’ knowledge and provide on-the-job coaching and be proactive in implementing procedures that continually improve the service. Write departmental standard operating procedures and always strive to improve the teams’ knowledge of the wider hotel operation.
• Lead the team to provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition. Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, delivering items to rooms.
• To carry out Reception duties including welcoming guests to Dakota, checking in and out guests, carrying out ad hoc requests, making bedroom and table reservations, light housekeeping tasks, and handling guest billing. To be fully proficient in all aspects of the front of house department, including reservations, night shift, and guest relations tasks.
• To always work in line with the Dakota ethos and values and to drive guest experience in all aspects of the operation. Work especially close with Housekeeping to ensure a tailored and personalized stay for all guests, as well as the Bar & Grill to promote the whole Dakota experience.
Benefits
In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:
• 40 per cent off stays at any Dakota
• 25 per cent off drinks and dining at any Dakota
• Access to our Employee Assistance Program which includes
• free private mental health support and counselling sessions
• video GP consultations and private prescription services
• access to daily rewards to be cashed out for shopping vouchers
• Access to discounted gift card platform
• Support from our inhouse Mental Health Champions
• Additional holiday day on the first anniversary of your employment.
• Family-friendly flexible working options
• Meals on duty and uniforming
• £200 bonus to recommend a friend to join our team
• £10 bonus every time you are mentioned on Trip Advisor
• Free bi-annual eye testing for users of display screen equipment
• Accredited, certified compliance training given on employment such as in Food Hygiene, ******* Responsibility, Data Protection, and Health & Safety
• Access to a suite of external, certified resources via our Learning Management System
• Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
• Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships
Full terms on our benefits can be found in our Handbook.
About Dakota Hotels
Dakota is a growing UK-based lifestyle brand with five locations, soon growing to seven. We are known for our stylish hotels, bustling brasserie Grills, upscale wine & cocktail Bars, and above all, our team.
Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, and Manchester, soon opening in Newcastle city centre and by Manchester Airport (and more in the pipeline!).
Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards with colleagues who are, quite simply, great to work alongside! Our team members are not just recruited due to their skills and experience, but also due to their individualities and flair. We believe that recruiting team members who’s personalities embody our culture and have an enthusiastic attitude is the key to creating a great place to be, for both our team and our guests.
Our brand has been voted within the top 15 hospitality employers of the year for the past three years, and our HR Team won ‘People Team of the Year’ 2022, so we must be doing something right! We are driven to be our best selves, with learning, development and internal progression opportunities being at the core of how we keep our team motivated.
Our location, 8 Russell St, Leeds LS1 5RN, ideally located on Greek Street, we are just a 5min walk from Leeds Train Station. We are also easily accessible by bus, close to the east parade bus link and within a 10min walk from Leeds Bus Station.
We are a +4-bedroom luxury hotel boasting a destination cocktail bar with a champagne room, and brasserie-style Grill.
Applicant Requirements
The successful applicant will have/be:
• At least 2 years experience working in a front of house role of a 4* or 5* hotel in a supervisory or managerial capacity.
• A minimum of 4 years’ experience working in a hotel environment.
• Strong skillset and genuine desire to deliver training and coaching.
• Experience working in 4* and 5* hotels are strongly preferred
• Be a great communicator and a genuine people person.
• Demonstrate a hands-on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times including frequent weekends.
• Be able to be physically active in your role, standing for much of your shift and working at pace.
• An enthusiastic individual who will promote our culture of positivity.
• Be task oriented with a great pride for the work they do and attention to detail.
• Flexible with shift patterns and available around the needs of our business.
• Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.
APPLY
Please send us your up-to-date CV.
Visit our Careers page to learn about current opportunities and find your #DreamRolesAtDakota – we’d love to hear from you!
For more information on our luxury hotel, please visit our:
• Website
• Dakota Hotels Instagram or Dakota Leeds Instagram
• Trip Advisor
• Facebook page
Company address
You will be redirected to another website to apply.
Offer ID: #991547,
Published: 1 week ago,
Company registered: 10 months ago
