Job Description
Location
550 West Hastings Street, Vancouver, BC V6B 1L6
Full job description
Additional Information
Job Number2511XXXXXX
Job CategoryRooms & Guest Services Operations
LocationDelta Hotels Vancouver Downtown Suites, 550 West Hastings Street, Vancouver, BC, Canada, V6B 1L6
ScheduleFull Time
Located Remotely?N
Position Type Management
JOB SUMMARY
Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES
Supporting the Management of Rooms Operations Activities
Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
Runs and reviews critical information contained in room operations reports.
Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.
Operates all department equipment as necessary and reporting malfunctions.
Ensures employees have the proper supplies and uniforms.
Understands night audit procedures and being able to comprehend and utilize reports as necessary.
Understands and complies with loss prevention policies and procedures.
Contributing Information to Support Managing to Budget
Supervises same day selling procedures to maximize room revenue and property occupancy.
Verifies accuracy of room rates to maximize revenue opportunities
Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
Understands the impact of Room Operations on the overall property financial goals and objectives.
Providing for and Managing the Guest Experience
Participates as needed in the investigation of employee and guest accidents.
Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
Assists in the review of comment cards and guest satisfaction results with employees.
Managing and Conducting Human Resources Activities
Provides support for operational functions as necessary.
Trains staff and monitoring adherence to all relevant policies and procedures.
Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures.
Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance.
Empowers employees to provide excellent customer service within guidelines.
Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills.
Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate.
Communicates performance expectations employees in accordance with job descriptions for each position.
Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues.
Coaches, counsels and encourages employees.
Participates in employee progressive disciplinary procedures as required.
Handles employee questions and concerns.
Participates in an ongoing employee recognition program.
Effectively schedules employees to business demands and tracks employee time and attendance.
Assists in performing the payroll function.
Oversees daily shift operations and ensures compliance with all policies, standards and procedures.
The salary range for this position is $60,000 to $70,000 annually.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Notification to Applicants: Delta Hotels Vancouver Downtown Suites takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-XXXXXX or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
550 West Hastings Street, Vancouver, BC V6B 1L6
Full job description
Additional Information
Job Number2511XXXXXX
Job CategoryRooms & Guest Services Operations
LocationDelta Hotels Vancouver Downtown Suites, 550 West Hastings Street, Vancouver, BC, Canada, V6B 1L6
ScheduleFull Time
Located Remotely?N
Position Type Management
JOB SUMMARY
Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES
Supporting the Management of Rooms Operations Activities
Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
Runs and reviews critical information contained in room operations reports.
Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.
Operates all department equipment as necessary and reporting malfunctions.
Ensures employees have the proper supplies and uniforms.
Understands night audit procedures and being able to comprehend and utilize reports as necessary.
Understands and complies with loss prevention policies and procedures.
Contributing Information to Support Managing to Budget
Supervises same day selling procedures to maximize room revenue and property occupancy.
Verifies accuracy of room rates to maximize revenue opportunities
Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
Understands the impact of Room Operations on the overall property financial goals and objectives.
Providing for and Managing the Guest Experience
Participates as needed in the investigation of employee and guest accidents.
Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
Assists in the review of comment cards and guest satisfaction results with employees.
Managing and Conducting Human Resources Activities
Provides support for operational functions as necessary.
Trains staff and monitoring adherence to all relevant policies and procedures.
Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures.
Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance.
Empowers employees to provide excellent customer service within guidelines.
Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills.
Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate.
Communicates performance expectations employees in accordance with job descriptions for each position.
Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues.
Coaches, counsels and encourages employees.
Participates in employee progressive disciplinary procedures as required.
Handles employee questions and concerns.
Participates in an ongoing employee recognition program.
Effectively schedules employees to business demands and tracks employee time and attendance.
Assists in performing the payroll function.
Oversees daily shift operations and ensures compliance with all policies, standards and procedures.
The salary range for this position is $60,000 to $70,000 annually.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Notification to Applicants: Delta Hotels Vancouver Downtown Suites takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-XXXXXX or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
💡 Quick Summary
Seeking a career-building opportunity? The Assistant Rooms Operations Manager position is now open for candidates interested in the Operations Executive Jobs sector. This role in Vancouver offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
