Job Description
As the Assistant Service Advisor, you’ll be the backbone of our Regulatory Services inbound customer contact centre team, ensuring smooth operations and supporting service excellence.
In this newly created role, you will be joining an enthusiastic team of dedicated, specialist customer service professionals who are multi skilled, flexible, resilient and highly collaborative.
You will be responsible for:
Assisting with quality checks and compliance reviews to maintain high standards.
Supporting training and onboarding to ensure new team members hit the ground running.
Drafting and updating process documentation and coordinating maintenance of knowledge resources
Supporting coordination of service queues and keeping workflows on track.
Helping resolve complex enquiries by gathering information and ensuring timely follow up.
Contributing ideas to improve processes and enhance the customer experience.
Reporting on team activity, service levels and trends and responding to information requests.
To learn more about the role, please click here to download the role description.
About You:
To excel as an Assistant Service Advisor, you’ll need to be a team player, have strong organisational skills, a problem-solving mindset, and the ability to communicate clearly and confidently. Your enthusiasm for supporting others and commitment to continuous learning and improvement will help you succeed in a role that’s both dynamic and rewarding.
SafeWork Regulatory Services currently employs a hybrid working model that includes both designated Gosford office attendance days (primarily) and remote work, which will evolve in line with departmental office attendance policies, along with agreed flexible work options.
How to apply:
Click ‘Apply Online’ to access our application portal and submit your application. Your application should include a brief cover letter and resume outlining your capabilities and experience relevant to the role.
Application closing date: Monday, 5 January 2026 (9:59AM)
For enquiries relating to the recruitment process, please contact Natalie Caruana at natalie.caruana@safework.nsw.gov.au
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Natalie Caruana at natalie.caruana@safework.nsw.gov.au
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
A talent pool may be created to fill future ongoing and temporary opportunities for a period of up to 18 months.
In this newly created role, you will be joining an enthusiastic team of dedicated, specialist customer service professionals who are multi skilled, flexible, resilient and highly collaborative.
You will be responsible for:
Assisting with quality checks and compliance reviews to maintain high standards.
Supporting training and onboarding to ensure new team members hit the ground running.
Drafting and updating process documentation and coordinating maintenance of knowledge resources
Supporting coordination of service queues and keeping workflows on track.
Helping resolve complex enquiries by gathering information and ensuring timely follow up.
Contributing ideas to improve processes and enhance the customer experience.
Reporting on team activity, service levels and trends and responding to information requests.
To learn more about the role, please click here to download the role description.
About You:
To excel as an Assistant Service Advisor, you’ll need to be a team player, have strong organisational skills, a problem-solving mindset, and the ability to communicate clearly and confidently. Your enthusiasm for supporting others and commitment to continuous learning and improvement will help you succeed in a role that’s both dynamic and rewarding.
SafeWork Regulatory Services currently employs a hybrid working model that includes both designated Gosford office attendance days (primarily) and remote work, which will evolve in line with departmental office attendance policies, along with agreed flexible work options.
How to apply:
Click ‘Apply Online’ to access our application portal and submit your application. Your application should include a brief cover letter and resume outlining your capabilities and experience relevant to the role.
Application closing date: Monday, 5 January 2026 (9:59AM)
For enquiries relating to the recruitment process, please contact Natalie Caruana at natalie.caruana@safework.nsw.gov.au
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Natalie Caruana at natalie.caruana@safework.nsw.gov.au
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
A talent pool may be created to fill future ongoing and temporary opportunities for a period of up to 18 months.
💡 Quick Summary
Seeking a career-building opportunity? The Assistant Service Advisor position is now open for candidates interested in the Remote Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.