Associate, Application Support, Technology And Operations

Job PurposeTo ensure the smooth and efficient operation of critical applications supporting the Trade & Markets (T&M), Custody, and PCM Clearing business functions. This includes providing proactive and reactive technical support, maintaining application stability and performance, and ensuring regulatory compliance. The role contributes directly to the reliable delivery of services and the success of these key business areas.Key Accountabilities* Provide Level 2/3 technical support for applications utilized by T&M, Custody, CBDCW and PCM Clearing business functions. This includes troubleshooting, problem resolution, and incident management.* Support User Acceptance Testing (UAT) by providing technical assistance and resolving issues.* Ensure the stability and performance of production applications.* Collaborate with project teams to provide technical support for new projects and enhancements.* Maintain a thorough understanding of regulatory applications used by the business and ensure compliance.* Monitor application performance using designated monitoring tools and proactively identify and resolve potential issues.* Document technical solutions and knowledge base articles.* Contribute to the improvement of support processes and procedures.* Provide Application support for production issues.* Co-ordinate with application echo partners/vendors & bank’s internal units in issue resolution in the production and UAT environment.* Participate in project.

To be part of requirement gathering, solution designing, Project development and end to end deliveries.* Publish regular project / issue updates to all stakeholders.* Good understanding of SRE model, automation in manual tasks, Jira and raising service/incident tickets.* The candidate should have good written verbal communication skills, vendor management experience, incident, problem and change management experience.* Maintaining BAU jobs execution, reports generation on daily basis and based on the frequency of reports – Weekly, Fortnightly, Monthly Quarterly and Annual and providing support to business units.* Maintaining production access and coordinating for change management process steps.BCP, DR activities.* Participate in Audit activities.Job Duties & Responsibilities* Provide Application support for production issues.* Co-ordinate with application echo partners/vendors & bank’s internal units in issue resolution in the production and UAT environment.* Participate in project. To be part of requirement gathering, solution designing, Project development and end to end deliveries.* Publish regular project / issue updates to all stakeholders.* Good understanding of SRE model, automation in manual tasks, Jira and raising service/incident tickets.* The candidate should have good written verbal communication skills, vendor management experience, incident, problem and change management experience.* Maintaining BAU jobs execution, reports generation on daily basis and based on the frequency of reports – Weekly, Fortnightly, Monthly Quarterly and Annual and providing support to business units.* Maintaining production access and coordinating for change management process steps. BCP, DR activities · Participate in Audit activities.Requirements* A minimum of 5 years of experience in IT Application Support, with at least 5+ years of experience at Level 2 support. Proven ability to handle both Level 2 and Level 3 incidents and problems.* Demonstrated expertise in troubleshooting and resolving complex technical issues across various applications and operating systems (Unix, Linux, Oralce , windows and Kubernetes/openshift POD based deployment ).* Experience working within an incident management framework (e.g., ITIL), handling escalations, and providing timely resolution of critical issues.* Strong understanding of application architecture and infrastructure components.* Excellent communication skills to effectively interact with diverse business units and internal technology teams.Education / Preferred QualificationsMinimum Qualification- Diploma or Graduate in any stream.Core Competencies* Technical Proficiency: This encompasses the specific technical skills listed in the job description (Unix, Linux, Java, Oracle, Kubernetes, etc.) It also includes the ability to quickly learn and adapt to new technologies.* Problem-Solving and Analytical Skills: The ability to diagnose and resolve technical issues effectively and efficiently is critical.

This involves strong analytical skills to identify root causes and implement appropriate solutions.* Communication Skills: Clear and concise communication is essential, both written (for documentation and reporting) and verbal (for collaborating with team members and stakeholders).* Collaboration and Teamwork: Application support often involves working with various teams (development, project management, business users). Strong teamwork and collaboration skills are essential for success.* Regulatory Awareness: Understanding relevant regulations within the financial services industry and ensuring compliance is essential.* Proactive Monitoring and Problem Prevention: The ability to anticipate potential problems and implement preventative measures is highly valued.Technical Competencies* Proficiency in the following technologies: Unix, Linux, Java, Oracle, Kubernetes, Pod-based deployment, Windows Server 2016, and Shell Scripting.* Knowledge of JIRA and monitoring tools.
 

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