Job Description
Full Job Description
Roles and Responsibilities
Role & Responsibilities
Coordinate with cross-functional teams for data collection, data aggregation, content creation and quality checks for business review decks
Collaborate with CX Managers to project manage planning, delivery, and reporting of business review decks and action items
Collaborate with CX Ops Leads/Managers to define and refine a scalable business review delivery process
Serve as the trusted adviser to CX Managers & sales team to help deliver effective customer business reviews
Coordinate with CX Ops team members to establish dashboards/reporting in Gainsight/SFDC for CX & Sales leadership visibility
Must-Have Skills:
4+ years' experience in customer success/operations/consulting or similar roles in a B2B space
Graduate/postgraduate in Business Administration, International Business, or other related college business degrees
Highly proficient in PowerPoint and Excel
Strong oral and written communication skills with the ability to conduct presentations to a large group
Ability to manage multiple projects simultaneously with keen attention to detail, familiarity with project management tools such as Asana
Demonstrated ability to collaborate with cross-functional teams
Ability to multi-task and prioritize in a face paced environment
Experience with Technology/SaaS-oriented Customer Success/Experience function a plus
Role:Other
Salary: Not Disclosed by Recruiter
Industry:IT Services & Consulting
Department:Other
Role Category:Other
Employment Type:Full Time, Permanent
Key Skills
B2BCustomer SuccessCustomer ExperienceSalesforce
Education
UG:B.Tech/B.E. in Any Specialization
Company Profile
HiREarchy
Hirearchy is a new age HR Consulting firm. Our journey began with an intense passion to scout the right people and build strong teams for our clients. Our core team of expert consultants and board members have a cumulative experience of over 60 years across various verticals –corporate strategy, consulting, marketing, finance, human resources, operations, sales, digital marketing and technology.
Company Info
X
Contact Details
Contact Company:HiREarchy
Roles and Responsibilities
Role & Responsibilities
Coordinate with cross-functional teams for data collection, data aggregation, content creation and quality checks for business review decks
Collaborate with CX Managers to project manage planning, delivery, and reporting of business review decks and action items
Collaborate with CX Ops Leads/Managers to define and refine a scalable business review delivery process
Serve as the trusted adviser to CX Managers & sales team to help deliver effective customer business reviews
Coordinate with CX Ops team members to establish dashboards/reporting in Gainsight/SFDC for CX & Sales leadership visibility
Must-Have Skills:
4+ years' experience in customer success/operations/consulting or similar roles in a B2B space
Graduate/postgraduate in Business Administration, International Business, or other related college business degrees
Highly proficient in PowerPoint and Excel
Strong oral and written communication skills with the ability to conduct presentations to a large group
Ability to manage multiple projects simultaneously with keen attention to detail, familiarity with project management tools such as Asana
Demonstrated ability to collaborate with cross-functional teams
Ability to multi-task and prioritize in a face paced environment
Experience with Technology/SaaS-oriented Customer Success/Experience function a plus
Role:Other
Salary: Not Disclosed by Recruiter
Industry:IT Services & Consulting
Department:Other
Role Category:Other
Employment Type:Full Time, Permanent
Key Skills
B2BCustomer SuccessCustomer ExperienceSalesforce
Education
UG:B.Tech/B.E. in Any Specialization
Company Profile
HiREarchy
Hirearchy is a new age HR Consulting firm. Our journey began with an intense passion to scout the right people and build strong teams for our clients. Our core team of expert consultants and board members have a cumulative experience of over 60 years across various verticals –corporate strategy, consulting, marketing, finance, human resources, operations, sales, digital marketing and technology.
Company Info
X
Contact Details
Contact Company:HiREarchy
💡 Quick Summary
Seeking a career-building opportunity? The Associate Customer Experience|CX position is now open for candidates interested in the Digital Marketing Expert Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Digital Marketing Expert Jobs is a plus.