Associate, Middle Office Representative I

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Associate, Client Processing Representative I to join our Middle Office Collateral team. This role is located in Manchester, UK.

In this role, you’ll make an impact in the following ways:

Applies expertise and judgement in providing quality, and complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations and accounting services, and updates to client accounts in a timely manner.
Performs complex operational tasks in a product or functional area. Conducts independent analysis and policy interpretation. Performs complex, manual processing of updates to client accounts or company records. Responsible for reconciliations, including reconciling cash breaks, position differences, and gathering and compiling data.
Serves as the primary point of contact for clients and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs.
Provides product knowledge and technical assistance, determining when the more complex problems should be referred to a supervisor or senior professional.
Review and check work of other Client Processing Support staff and help resolve escalated issues.
Responsible for the quality and completion of own work.


To be successful in this role, we’re seeking the following:

High school/secondary school or the equivalent combination of education and experience is required. Bachelor’s degree preferred.
Experience and knowledge in derivatives, reconciliations, brokerage, trade, settlements and cash processing are all skills transferrable to this role but not a barrier to entry as on-the-job product training will be available.
Process-mindset and an interest in solving complex problems, performing reconciliations, and finding ways to make processes better.
Interest in advancing technical knowledge specific to derivative and collateral product knowledge.
Ability to effectively prioritize and execute tasks in high-pressure environment.


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Here’s a few of our recent awards:

America’s Most Innovative Companies, Fortune, 2025
World’s Most Admired Companies, Fortune 2025
“Most Just Companies”, Just Capital and CNBC, 2025