Job Description
Location
Mumbai, Maharashtra
Full job description
Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job Description
He or She will also be responsible forAdhering to the Standard Operating Procedures specified for the process.Meet the specified productivity and quality targets every month.Having complete and updated product knowledge, and on being well acquainted with the product. Maintaining accuracy of information given to customers.Ability to understand core issue and reply back to the customer with a satisfactory opener and closure To work as per the compliance of the customer requirements.To be a team player and achieve individual and team goalsGood email writing skills in English, should be able to comprehend and respond to the customer accuratelyComputer Literate.Diploma or Degree in the travel field desirablePreferably worked in an agency dealing with customer service and complaints.Good spoken Verbal & written communication skills.Reading between the lines.Team players with a disposition to learn. Good grasping ability and Logical reasoning.Customer centricity. Adaptability and responsibility.
Qualifications
Graduate
Mumbai, Maharashtra
Full job description
Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job Description
He or She will also be responsible forAdhering to the Standard Operating Procedures specified for the process.Meet the specified productivity and quality targets every month.Having complete and updated product knowledge, and on being well acquainted with the product. Maintaining accuracy of information given to customers.Ability to understand core issue and reply back to the customer with a satisfactory opener and closure To work as per the compliance of the customer requirements.To be a team player and achieve individual and team goalsGood email writing skills in English, should be able to comprehend and respond to the customer accuratelyComputer Literate.Diploma or Degree in the travel field desirablePreferably worked in an agency dealing with customer service and complaints.Good spoken Verbal & written communication skills.Reading between the lines.Team players with a disposition to learn. Good grasping ability and Logical reasoning.Customer centricity. Adaptability and responsibility.
Qualifications
Graduate
💡 Quick Summary
Seeking a career-building opportunity? The Associate - Operations position is now open for candidates interested in the Operations Executive Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.