Associate Technical Support Specialist

Vodafone


VodafoneThree - Out of Hours Service Desk Advisor
Vodafone • United Kingdom • via LinkedIn
17 hours ago
Full–time
No Degree Mentioned
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Job description
Location: Homebased

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working Hours: Full-Time / Shift / 2 Days, 2 Nights, 4 Off, 7am – 7pm, 7pm – 7am

Homebased

Our homebased working means you’ll work from home almost all the time and come together on certain occasions during the year to be creative, collaborative and simply connect. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join our Customer Service team and help us deliver an amazing experience for our customers. Earn their loyalty and trust by putting them at the forefront of everything we do.

What You’ll Do

To provide world class customer service whilst owning and managing customer incidents to resolution within our stringent service level agreements. Our whole business revolves around providing our customers with outstanding customer service, so when technical issues need to be resolved our Customer Service Advisers are there to help.
• To answer calls in a professional manner and in a timely fashion, logging details of the customer incident – ensuring that accurate and complete information is obtained. Drawing on your proven customer services experience you will quickly and calmly identify the needs of our business customers, who come from a variety of sectors including retail, banking and public service to name a few. You’ll use your refined communication and interpersonal skills to manage their expectations, while technical expertise isn’t essential, you’ll have the ability to manage complex technical queries
• Resolving incidents wherever possible or to assign them to various incident resolving teams, you will keep customers updated in a professional, timely and efficient manner. Sometimes you will need to convey complex updates in simple terms, these customers are switched-on incident managers who know what they want and expect you to take ownership of their needs
• Own and drive incident resolution with various 3rd parties or internal resolving teams, invoking the escalation process where required. Ensure that customer incidents that occur across Vodafone fixed line products or involve multiple 2nd line groups are coordinated so that the customer receives a consolidated response from Vodafone
• Multi-skilled across multiple customers and products, including both fixed and mobile

Who You Are
• Customer relationship management
• Excellent communication skills
• Good analytical skills
• Innovative
• Basic knowledge of IP networking, switching and routing (Cisco Products)

Worried that you don’t meet all the desired criteria exactly?

We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What We Offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-us/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

#VodafoneThree
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B
Beyond


Associate Technical Support Specialist
Beyond • United Kingdom • via Totaljobs
1 day ago
Full–time
No Degree Mentioned
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Job description
Associate Technical Support Specialist

Reports to: Lead Technical Advisor

Location: Hybrid - 2 days on-site (Newmarket) 2 days WFH

Hours: 8:30 am - 5 pm with 30 minutes for lunch - 32 hours across a 4-day week (no salary sacrifice)

Salary: £25,400

Product: Wonde - https://www.wonde.com/

Who we are and what is important to us:

Beyond unifies three technology-driven brands, Wonde, Evouchers and Secure Schools.

Each brand shares a vision to reduce the friction of adapting technology, to help customers navigate an often overwhelming area and provide powerful solutions that make their everyday life easier.

The three brands run independently with the autonomy to continue to prosper although as part of the Beyond team, you’ll join a wider, supportive environment where you’ll be able to pull on the expertise and capabilities of the group.

We do not limit ourselves to standing still. We look ahead and strive to disrupt the sector we operate in. We believe technology should not be complicated or overwhelming. It should do what it says - quickly, safely and efficiently.

Who Wonde is:

Wonde is an innovative and fast-growing ed-tech scale-up that is on a mission to deliver cutting-edge technologies to improve ways of working for the education sector.

Our goal is to ensure the focus is always on the learning outcomes for the students. We do this by transforming how school data is maintained, managed and accessed by third-party applications (apps) via our simple API platform.

We are trusted by over 30,000 schools globally in the security and reliability of their technology and data.

We’re committed to changing the lives of students, teachers and parents and want the help of talented individuals who will support our journey in driving better outcomes for the education sector.

Job snapshot:

As an Associate Technical Support Advisor, you will be the go-to person for our technical engagement with the schools. You’ll ensure the Wonde software is installed correctly and assist stakeholders with all integration support and requirements.

You’ll work closely and be supported by the wider integrations team on how best to navigate your new role.

You need not worry about previous technical experience, we're looking for a people person, an individual who enjoys supporting others.

What you’ll be doing:
• Act as the first point of contact for any integration queries and strive towards first-contact resolution, championing best practices
• Utilise the ticketing platform, Zendesk to ensure support requests are logged and responded to correctly
• Collaborate and partner with the schools to arrange appointments, complete integrations and troubleshoot any issues
• Nurture existing relationships to ensure stakeholders are fully supported and maximising their partnership with Wonde
• Support stakeholders via phone, video calls and email
• Support the division and wider integrations team in a range of administrative duties
• Collaborate with the wider integrations team to support and expand the scope of existing opportunities
• Collaborate with the wider integrations team to ensure queries are resolved accurately and on time

Requirements

What we’re hoping you’ll bring:
• Experience in a customer-focused environment
• The ability and desire to work in a proactive environment with key performance indicators
• Strong ‘can do’ mentality
• Excellent communication skills, both written and oral with a high degree of attention to detail
• The desire to learn and take on new challenges
• Self-motivation with the confidence and enthusiasm to take the initiative and get things done
• Good attitude towards individual success and team success

Benefits

What you'll get:

Beyond is much more than just a place to work. It is a place to grow, innovate, excel and learn. We have tech people, creative people and people people, all focused on providing a superior customer experience.

We value, support, and champion those we work with, promoting personal growth and happiness. We understand that our success depends on all our team members' collective energy, intelligence, and contributions, and we are committed to ensuring that our work environment is the best it can be.

We value your commitment and have worked hard to create adaptable and comprehensive benefits packages to suit individual needs, although you can expect the below as standard:
• 4-day working week
• Flexible working schedule/work-from-home opportunities
• Onsite gym facilities
• Annual personal and professional development budget
• Buying and selling holiday scheme
• Additional holiday for length of service
• Onsite trained mental health and well-being champions
• Monthly lunch club (on us)
• Comprehensive wellness programmes (think meditation retreats and continuous access to well-being apps/initiatives)
• Enhanced maternity, paternity and adoption benefits
• Electric car scheme
• Cycle to Work Scheme
• Eye examination scheme
• Financial contribution to the set up of work-from-home environments
• Use of new and leading technology in the form of Apple products
• Frequent company-funded social events
• Office closure between Christmas & New Year
• Access to continuous learning and development opportunities
• Comprehensive employee referral scheme
• Casual Dress Code

In addition to the above, you’ll have access to our ‘take your pick’ benefits scheme, which is tailored specifically to you and includes:
• Enhanced pension payments
• Retail vouchers
• Private medical insurance
• Dental plan

If you're selected, we'll guide you through the following checks as part of our offer process:
• DBS Check: Verification of criminal records.
• Right to Work: Confirmation of legal work eligibility.
• References: Automated verification based on HMRC records.

We're excited about finding the right person for this position! Due to dynamic market conditions, we're not setting a fixed application deadline. We encourage you to apply as soon as possible, as we'll fill the role once we find the perfect match.

At Beyond, we celebrate diversity and are committed to being an equal-opportunity employer. We welcome candidates from all walks of life. If you need any accommodations during the application process, please don't hesitate to call or email us.

www.beyondco.com

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