Job Description
Associate
Location: This position will be based out of our Toronto office.
Our organization:
Founded in 2017, Wellington-Altus Financial Inc. (Wellington-Altus) is the parent company to Wellington-Altus Private Counsel Inc., Wellington-Altus USA Inc., Wellington-Altus Insurance Inc., Wellington-Altus Group Solutions Inc., and Wellington-Altus Private Wealth Inc.—the top-rated investment dealer in Canada and one of Canada’s Best Managed Companies. With more than $30 billion in assets under administration and offices across the country, Wellington-Altus identifies with successful, entrepreneurial advisors and portfolio managers and their high-net-worth clients.
Investment Executive 2026 Brokerage Report Card.
The opportunity:
Reporting to the Lead Advisor, the Associate will participate in a broad range of administrative and operational projects and tasks to support the efficient and successful operations of the team. The Associate will act as a resource person for Associates and Advisors on the team, and will do so by completing administrative tasks, reporting, and account-related activities for the team.
Key responsibilities include:
Client Service Support
Assist licensed professionals in managing client relationships by responding to inquiries, scheduling appointments, and maintaining client records.
Serve as a point of contact for clients and ensure their needs are addressed promptly and effectively.
Act as a liaison between clients and licensed professionals, conveying messages and coordinating follow-up actions.
Address client inquiries, concerns, and service requests in a timely and professional manner.
Assist Advisors by following-up on client transactions to ensure proper processing and minimization of errors.
Develop strong client relationships and support while staying consistent and maintaining culture and branch rapport.
Manage and oversee complex tasks and maintain key client relationships to ensure high-quality service and successful project outcomes.
Work with Advisors to develop and distribute client communication.
Administrative and Operational Support
Act as a general administrative and operational resource for Associates and Advisors (ex: printing statements, tax slips).
Assist in preparing Advisors and Managers for client meetings, including preparation of account-opening documentation.
Complete a variety of administrative tasks related to account management such as preparing DocuSign information.
Prepare daily reports for the Investment Associates and Investment Advisors
Provide information, where requested and approved by an Associate or Advisor, on the status of a client’s account and provide account balances, quotes and other marketing information.
Maintain client files, ensuring that all documentation and notes are compliant with industry regulations.
Perform general administrative tasks (ex: prepare letters, client communication pieces, etc.)
Proactively stay informed and up to date regarding Company policies and procedures and compliance updates; have a strong understanding of the firm’s procedures and policies.
Support Office operations through supply ordering, managing courier service, deposits etc.
Performing other duties as assigned.
The ideal candidate will possess:
A bachelor's degree in business administration, accounting, finance or related field, or equivalent work experience.
3-5+ years’ financial services industry experience working in a high growth environment.
3+ years’ experience in a customer/client-service facing role.
Equivalent combination of education and experience may be considered.
Experience in the wealth management or other regulated industry is a strong asset.
Completion of the Canadian Securities Course (CSC) and the Conduct and Practices Handbook Course (CPH) is considered an asset.
Proficiency with the MSOffice suite, including Word, Excel, Powerpoint, Teams, and Outlook.
Experience working with Croesus and Salesforce considered an asset.
A self-starter with the ability to work independently.
Demonstrate a high level of accountability, reliability, adaptability, and innovation in accomplishing day to day work and long-term goals.
Commitment to ethical conduct and integrity in all client interactions.
Excellent attitude and commitment to providing extraordinary service.
Exemplary interpersonal and influencing skills; an ability to communicate effectively and work collaboratively, across multiple mediums (in-person, over the phone, and virtually).
Excellent problem-solving skills.
Strong organizational skills with a strong attention to detail.
Commitment to ethical conduct and integrity in all client interactions.
Ability to thrive in a fast-paced environment.
A high tolerance for ambiguity; highly adaptive and able to manage a large volume of competing priorities.
Strong critical thinking and written and verbal communication skills.
An ability to maintain the highest levels of confidentiality.
Conditions of employment:
Must be legally eligible to work in Canada.
A background check, satisfactory to the employer, may be required of the successful applicant prior to commencing employment.
Wellington-Altus Private Wealth is strongly committed to equity and diversity within its community and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all ****** orientations and genders. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.
If you require accommodation for the recruitment process, please let us know at the point of application.
To apply:
Click the Apply for This Job button to submit your resume, cover letter and salary expectations. You will be contacted if you are selected for an interview. More information about working at Wellington-Altus can be found on our website at www.wellington-altus.com.
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Location: This position will be based out of our Toronto office.
Our organization:
Founded in 2017, Wellington-Altus Financial Inc. (Wellington-Altus) is the parent company to Wellington-Altus Private Counsel Inc., Wellington-Altus USA Inc., Wellington-Altus Insurance Inc., Wellington-Altus Group Solutions Inc., and Wellington-Altus Private Wealth Inc.—the top-rated investment dealer in Canada and one of Canada’s Best Managed Companies. With more than $30 billion in assets under administration and offices across the country, Wellington-Altus identifies with successful, entrepreneurial advisors and portfolio managers and their high-net-worth clients.
Investment Executive 2026 Brokerage Report Card.
The opportunity:
Reporting to the Lead Advisor, the Associate will participate in a broad range of administrative and operational projects and tasks to support the efficient and successful operations of the team. The Associate will act as a resource person for Associates and Advisors on the team, and will do so by completing administrative tasks, reporting, and account-related activities for the team.
Key responsibilities include:
Client Service Support
Assist licensed professionals in managing client relationships by responding to inquiries, scheduling appointments, and maintaining client records.
Serve as a point of contact for clients and ensure their needs are addressed promptly and effectively.
Act as a liaison between clients and licensed professionals, conveying messages and coordinating follow-up actions.
Address client inquiries, concerns, and service requests in a timely and professional manner.
Assist Advisors by following-up on client transactions to ensure proper processing and minimization of errors.
Develop strong client relationships and support while staying consistent and maintaining culture and branch rapport.
Manage and oversee complex tasks and maintain key client relationships to ensure high-quality service and successful project outcomes.
Work with Advisors to develop and distribute client communication.
Administrative and Operational Support
Act as a general administrative and operational resource for Associates and Advisors (ex: printing statements, tax slips).
Assist in preparing Advisors and Managers for client meetings, including preparation of account-opening documentation.
Complete a variety of administrative tasks related to account management such as preparing DocuSign information.
Prepare daily reports for the Investment Associates and Investment Advisors
Provide information, where requested and approved by an Associate or Advisor, on the status of a client’s account and provide account balances, quotes and other marketing information.
Maintain client files, ensuring that all documentation and notes are compliant with industry regulations.
Perform general administrative tasks (ex: prepare letters, client communication pieces, etc.)
Proactively stay informed and up to date regarding Company policies and procedures and compliance updates; have a strong understanding of the firm’s procedures and policies.
Support Office operations through supply ordering, managing courier service, deposits etc.
Performing other duties as assigned.
The ideal candidate will possess:
A bachelor's degree in business administration, accounting, finance or related field, or equivalent work experience.
3-5+ years’ financial services industry experience working in a high growth environment.
3+ years’ experience in a customer/client-service facing role.
Equivalent combination of education and experience may be considered.
Experience in the wealth management or other regulated industry is a strong asset.
Completion of the Canadian Securities Course (CSC) and the Conduct and Practices Handbook Course (CPH) is considered an asset.
Proficiency with the MSOffice suite, including Word, Excel, Powerpoint, Teams, and Outlook.
Experience working with Croesus and Salesforce considered an asset.
A self-starter with the ability to work independently.
Demonstrate a high level of accountability, reliability, adaptability, and innovation in accomplishing day to day work and long-term goals.
Commitment to ethical conduct and integrity in all client interactions.
Excellent attitude and commitment to providing extraordinary service.
Exemplary interpersonal and influencing skills; an ability to communicate effectively and work collaboratively, across multiple mediums (in-person, over the phone, and virtually).
Excellent problem-solving skills.
Strong organizational skills with a strong attention to detail.
Commitment to ethical conduct and integrity in all client interactions.
Ability to thrive in a fast-paced environment.
A high tolerance for ambiguity; highly adaptive and able to manage a large volume of competing priorities.
Strong critical thinking and written and verbal communication skills.
An ability to maintain the highest levels of confidentiality.
Conditions of employment:
Must be legally eligible to work in Canada.
A background check, satisfactory to the employer, may be required of the successful applicant prior to commencing employment.
Wellington-Altus Private Wealth is strongly committed to equity and diversity within its community and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all ****** orientations and genders. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.
If you require accommodation for the recruitment process, please let us know at the point of application.
To apply:
Click the Apply for This Job button to submit your resume, cover letter and salary expectations. You will be contacted if you are selected for an interview. More information about working at Wellington-Altus can be found on our website at www.wellington-altus.com.
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💡 Quick Summary
Seeking a career-building opportunity? The Associate position is now open for candidates interested in the Operations Executive Jobs sector. This role in Toronto offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
