Asst| Executive Housekeeper

Full Job Description
Only Hotel Experience People can apply this Post….

EHK Duties and Responsibility:

Supervises all housekeeping employees, hires new employees as needed, discharges employees when necessary and take disciplinary actions when policies are not followed. Evaluates employees in order to upgradethem when openings arise.

Plans the work for the housekeeping departmentand distributes assignments accordingly. Assigns regular duties and special duties for the housekeeping staff. Schedulesemployees and assigns extra days off according to occupancyforecast. Maintains a time logbook of all employees within the department.

Recruit and train new employees. Assigns new employees to work with experienced help. Checks on the work of these employees occasionally and observes the report made by the supervisors.

Approves all supply requisitions, such as those for spreads and bathroom rugs. Maintains a lost-and-found department and is responsible for all lost-and-found items. Determines the rightful owner and send correspondences.

Responsibility & Authority:

· Responsible for cleanliness, orderliness and appearance of the entire Hotel.

· Ensure that rooms are made as per company standard.

· Prepare Annual Housekeeping Budget.

· Maintain parstock of guestsupplies, cleaning supplies, linen and uniform.

· Organize inventories with Accountsand General Store for linen, uniform and fixed assets.

· Pay particular attention while organizing pest eradication activities.

· Develop and implement Housekeeping systems and procedures

· Prepare reports for management information.

· Assist Purchase department in selecting suppliers for items related to Housekeeping.

· Plan, control and supervise Horticultural activities.

· Attending and resolving guest complaints.

· Verification of supplies consignments.

· Organize on-the job training and evaluate its effectiveness.

· Approval of the Functional Manual of the department.

· Recommend recruitment of new personnel.

DUTIES AND RESPONSIBILITIES:

· Good knowledge in handling guestrequests.

· Good knowledge of Housekeeping operations.

· Responsible for Departmental keys and guest room master cards.

· Responsible for all calls coming to the Desk and to convey the right messageto the right person.

· Maintaining records related to day to day operations of Housekeeping.

· Follow up with concerned departments in case of guest requests/ complaints.

· Updating the Housekeeping data board with information like VIPinhouse, Today's occupancy Percentage, arrivals, departures, to do list, rooms for super cleaning etc.

· Good understanding of the property management soft wares ( Eg: Opera, Protel, Fidelio etc. )

· Allocate work for each staff according to point system / work load for the day.

· Should have a good telephone etiquette.

· Make the relevant room statuschanges on the software as per the instruction given by floor supervisors.

· Prepare the room discrepancylist for Front office.

· Prepare the VIP amenitieslist.

· Prepare the Min BAR consumption list.

· Post mini barand laundrycharges to the respective guest folios.

· Prepare monthly sales report for Minibar, Laundry, dry cleaning and any other miscellaneous sales.

· Prepare the missing / broken item register.

· Handle the lost and foundprocedures and all enquiry.

· Maintaining the “I need it now” cupboard.

· Changing the room statusfrom Vacantdirty to vacant clean and changing the room status as per requirement.

· Coordinate with Engineering / Maintenance department for room maintenanceissues.

· Coordinate with the Front office department.

Job Types: Full-time, Regular / Permanent

Salary: ₹16,000.00 - ₹23,000.00 per month

Benefits:

Cell phone reimbursement
Food provided
Schedule:

Day shift
Morning shift
Rotational shift
Supplemental pay types:

Yearly bonus
Ability to commute/relocate:

Dhanbad, Jharkhand: Reliably commute or planning to relocate before starting work (Required)
Experience:

total work 3-4 Year (Preferred)