Job Description
Help build the future of Modern Work and help shape how we deliver it.
At Provoke, we build solutions that help our customers win - and were looking for someone who's not just here to deliver work - but help shape a practice, capability, and create real impact.
If you're a senior consultant, delivery leader, or Modern Workplace expert who loves solving real business problems, thrives in ambiguity, and enjoys co-creating alongside smart humans, this is the role you've been waiting for.
Why this role?
Modern Work is evolving fast. AI, automation, collaboration, governance, employee experience - its all shifting at pace. Our clients need someone who can help them navigate that change with clarity, confidence, and craft.
This role is integral in our Automation & Modern Workplace practice:
Setting direction,
Building capability,
Uplifting consulting and delivery excellence,
And staying hands-on enough to meaningfully shape outcomes.
If you want a mix of strategy + delivery + leadership, this is exactly that sweet spot.
What you'll be involved in
Shape & grow the practice
You'll help shape where the Modern Workplace practice goes next. That means evolving our service offering, mentoring talented team members, building reusable frameworks and accelerators, and ensuring we stay aligned to the evolving roadmap and ecosystem around automation and modern work.
Be a trusted advisor to customers
You'll work directly with leading organisations globally - mapping business needs, designing scalable solutions, facilitating workshops, and guiding stakeholders through complex transformation.
Getting hands-on
You'll still design solutions, validate architecture, review deliverables, and bring thought leadership to engagements. But you'll balance this with coaching others to do the same.
Drive consulting excellence & commercial outcomes
You'll shape proposals, pricing, estimates, SoWs, and delivery approaches - helping us win the right work and deliver it well. You'll also be a key escalation point when tricky situations emerge.
Influence the culture you want to work in
High trust. High accountability. High care.
You'll help foster and maintain a safe, transparent, growth-minded team culture rooted in our values - where people do their best work and grow quickly.
What makes someone thrive in this role?
You'll enjoy this role if you're someone who:
Loves leading people - not by hierarchy, but through coaching, clarity, and collaboration.
Is deeply curious about the Modern Workplace ecosystem and where its heading.
Can move fluently between strategy, delivery, and hands-on solutioning.
Builds meaningful relationships with customers and internal teams.
Enjoys the craft of consulting workshops, problem framing, business analysis, storytelling, and simplification.
Can spot risks early and steer delivery teams with calm, structured leadership.
Likes to create things: frameworks, playbooks, patterns, accelerators, ways of working.
Thrives in dynamic, growing environments where you can make a real imprint.
The experience you'll bring
We're looking for someone with depth, credibility, and practical leadership experience:
Deep expertise in professional services / consulting-based organisations
Demonstrable history of leading people and delivery teams
Strong consulting background in the Microsoft 365 / Modern Workplace ecosystem
Experience designing and delivering solutions across M365, workflow automation, governance, portals, information management, identity/security alignment etc.
Proven experience shaping proposals, SoWs, estimates, and delivery approaches
Solid understanding of Agile/Scrum and modern consulting delivery
Business analysis competence and the ability to simplify complex ideas for senior stakeholders
A genuine drive to coach, mentor and uplift others
If you've worked across SharePoint Online, Power Platform, Nintex (or similar), M365 security/compliance, or employee experience tooling - even better.
If this sounds like you...
Apply. Reach out. Start a conversation.
Come help us build the future of Modern Work at Provoke.
At Provoke, we build solutions that help our customers win - and were looking for someone who's not just here to deliver work - but help shape a practice, capability, and create real impact.
If you're a senior consultant, delivery leader, or Modern Workplace expert who loves solving real business problems, thrives in ambiguity, and enjoys co-creating alongside smart humans, this is the role you've been waiting for.
Why this role?
Modern Work is evolving fast. AI, automation, collaboration, governance, employee experience - its all shifting at pace. Our clients need someone who can help them navigate that change with clarity, confidence, and craft.
This role is integral in our Automation & Modern Workplace practice:
Setting direction,
Building capability,
Uplifting consulting and delivery excellence,
And staying hands-on enough to meaningfully shape outcomes.
If you want a mix of strategy + delivery + leadership, this is exactly that sweet spot.
What you'll be involved in
Shape & grow the practice
You'll help shape where the Modern Workplace practice goes next. That means evolving our service offering, mentoring talented team members, building reusable frameworks and accelerators, and ensuring we stay aligned to the evolving roadmap and ecosystem around automation and modern work.
Be a trusted advisor to customers
You'll work directly with leading organisations globally - mapping business needs, designing scalable solutions, facilitating workshops, and guiding stakeholders through complex transformation.
Getting hands-on
You'll still design solutions, validate architecture, review deliverables, and bring thought leadership to engagements. But you'll balance this with coaching others to do the same.
Drive consulting excellence & commercial outcomes
You'll shape proposals, pricing, estimates, SoWs, and delivery approaches - helping us win the right work and deliver it well. You'll also be a key escalation point when tricky situations emerge.
Influence the culture you want to work in
High trust. High accountability. High care.
You'll help foster and maintain a safe, transparent, growth-minded team culture rooted in our values - where people do their best work and grow quickly.
What makes someone thrive in this role?
You'll enjoy this role if you're someone who:
Loves leading people - not by hierarchy, but through coaching, clarity, and collaboration.
Is deeply curious about the Modern Workplace ecosystem and where its heading.
Can move fluently between strategy, delivery, and hands-on solutioning.
Builds meaningful relationships with customers and internal teams.
Enjoys the craft of consulting workshops, problem framing, business analysis, storytelling, and simplification.
Can spot risks early and steer delivery teams with calm, structured leadership.
Likes to create things: frameworks, playbooks, patterns, accelerators, ways of working.
Thrives in dynamic, growing environments where you can make a real imprint.
The experience you'll bring
We're looking for someone with depth, credibility, and practical leadership experience:
Deep expertise in professional services / consulting-based organisations
Demonstrable history of leading people and delivery teams
Strong consulting background in the Microsoft 365 / Modern Workplace ecosystem
Experience designing and delivering solutions across M365, workflow automation, governance, portals, information management, identity/security alignment etc.
Proven experience shaping proposals, SoWs, estimates, and delivery approaches
Solid understanding of Agile/Scrum and modern consulting delivery
Business analysis competence and the ability to simplify complex ideas for senior stakeholders
A genuine drive to coach, mentor and uplift others
If you've worked across SharePoint Online, Power Platform, Nintex (or similar), M365 security/compliance, or employee experience tooling - even better.
If this sounds like you...
Apply. Reach out. Start a conversation.
Come help us build the future of Modern Work at Provoke.
💡 Quick Summary
Seeking a career-building opportunity? The Automation & Modern Workplace Consulting Manager position is now open for candidates interested in the Customer Care sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
