B2B Customer Service Manager

$75,000 - $115,000 a year
Professional development assistance, 401(k), Health insurance, 401(k) matching, Paid time off, Vision insurance, Dental insurance, Relocation assistance, Life insurance, Employee assistance program
Peachtree City, GA 30269
 
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Technical support
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Technical sales
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Full job description
TITLE: B2B Customer Service Manager

LOCATION: Peachtree City GA (relocation assistance)

JOB TYPE: Full time / Direct hire

Travel: ~10%

JOB DESCRIPTION:

· 5+ years of B2B customer service experience.

· Background supporting industrial, manufacturing, or technical products.

· Experience writing and enforcing SOPs.

· Exposure to parts, service scheduling, or service contract administration.

· Experience with Dynamics365, Salesforce, Taskray, or similar systems.

· Proven experience managing and developing a customer service team.

· Experience establishing and tracking customer service metrics (NPS or similar).

· Strong working knowledge of ERP / CRM systems.

· Demonstrated ability to own and resolve customer issues end-to-end.

· Comfortable handling VIP and high-sensitivity customers.

RESPONSIBILITIES:

· Lead and manage a small, in-house Customer Service team (coaching, training, reviews, corrective action).

· Serve as escalation point for VIP and complex customer situations.

· Own customer issues directly whenever possible — minimize unnecessary escalation.

· Develop, document, and enforce customer service SOPs.

· Become a power user of internal ERP / CRM systems.

TEAM SUPPORT ROLE”

· Parts quotations.

· Order processing.

· Phone support.

· Service contract monitoring.

· Service technician scheduling.

PROCESS IMPROVEMENT ROLE:

· Service scheduling.

· Parts pricing.

· Repair and technical quotations.

· Coordinate customer machine relocations and support documentation.

· Communicate unresolved issues clearly and concisely to leadership.

· Set direction for customer service operations and department maturity.

THE ADVANTAGE JOB:

· Competitive base salary with a HIGH 401(k) company match %.

· 100% employer-paid health insurance.

· Relocation assistance to Peachtree City, GA.

· Direct ownership of the customer experience function.

· Leadership role with real authority, not just supervision.

· Opportunity to build, improve, and professionalize a customer service department.

· High-visibility role working closely with sales, service, logistics, and executive leadership.

· Stable, long-term position with clear growth runway.

Job Type: Full-time

Pay: $75,000.00 - $115,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Professional development assistance
Relocation assistance
Vision insurance
Experience:

Customer support: 5 years (Required)
CRM software: 5 years (Preferred)
ERP systems: 5 years (Preferred)
Mechanical knowledge: 4 years (Required)
Technical sales: 4 years (Required)
Industrial equipment: 4 years (Preferred)
Sales support: 4 years (Preferred)
SOP: 4 years (Required)
Product strategy: 4 years (Preferred)
B2B: 4 years (Required)
Client services: 4 years (Preferred)
Ability to Commute:

Peachtree City, GA 30269 (Required)
Ability to Relocate:

Peachtree City, GA 30269: Relocate before starting work (Required)
Willingness to travel:

25% (Preferred)
Work Location: In person

 
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