Job Description
Position: B2B Customer Support - Payments / Fintech experience required
Overview
B2B Customer Support– Fin Tech
Central London - 5 days in the office
Permanent position
A fast-growing Fintech providing innovative payment solutions is looking for a B2B Customer Support Analyst.
As a B2B Customer Support Analyst you will be the first point of contact for customers, providing high-quality support across technical and operational queries. Working closely with tech, compliance, and service management teams, you will play a key role in ensuring a smooth customer experience.
If you have a passion for customer service and a keen interest in Fintech, this role offers the perfect platform to grow within a forward-thinking organisation.
Responsibilities
• Act as the first line of support for business and consumer customers, logging and resolving queries
• Troubleshoot technical issues, escalating to internal teams or third-party providers
• Collaborate with Tech, Compliance, and Service Management teams to provide effective solutions
• Maintain accurate records of incidents and resolutions in the ticketing system
• Assist in monitoring system alerts, escalating critical issues
• Provide input during product testing and releases, helping to identify and resolve bugs
• Contribute to service improvement initiatives by sharing insights and feedback
Skills & Experience
• Strong customer service experience, in a helpdesk or technical support role
• Experience using ticketing systems (e.g., Jira, Zendesk, Service Now or similar)
• Understanding of ITIL principles
• Excellent communication skills
• Ability to prioritise tasks and manage workload effectively
• Experience in payments, financial services
• Any experience with SQL or API’s would be beneficial
#J-18808-Ljbffr
Overview
B2B Customer Support– Fin Tech
Central London - 5 days in the office
Permanent position
A fast-growing Fintech providing innovative payment solutions is looking for a B2B Customer Support Analyst.
As a B2B Customer Support Analyst you will be the first point of contact for customers, providing high-quality support across technical and operational queries. Working closely with tech, compliance, and service management teams, you will play a key role in ensuring a smooth customer experience.
If you have a passion for customer service and a keen interest in Fintech, this role offers the perfect platform to grow within a forward-thinking organisation.
Responsibilities
• Act as the first line of support for business and consumer customers, logging and resolving queries
• Troubleshoot technical issues, escalating to internal teams or third-party providers
• Collaborate with Tech, Compliance, and Service Management teams to provide effective solutions
• Maintain accurate records of incidents and resolutions in the ticketing system
• Assist in monitoring system alerts, escalating critical issues
• Provide input during product testing and releases, helping to identify and resolve bugs
• Contribute to service improvement initiatives by sharing insights and feedback
Skills & Experience
• Strong customer service experience, in a helpdesk or technical support role
• Experience using ticketing systems (e.g., Jira, Zendesk, Service Now or similar)
• Understanding of ITIL principles
• Excellent communication skills
• Ability to prioritise tasks and manage workload effectively
• Experience in payments, financial services
• Any experience with SQL or API’s would be beneficial
#J-18808-Ljbffr
💡 Quick Summary
Seeking a career-building opportunity? The B2B Customer Support/Fintech position is now open for candidates interested in the Customer Care sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
