Job Description
Urgent Hiring B2B Operations Head (Travel Industry -DMC)
Location – Mumbai , Malad West
Department: Operations – DMC
Experience – 8 to 10 Years of Experience in DMC Operations is Mandatory
Salary – UPTO 18 LPA
Role Overview
The DMC Operations Manager - B2B Holidays will lead end-to-end holiday operations for FIT, GIT, and series departures. This role combines hands-on operational ownership with team leadership, supplier management, process standardization, and service quality control, ensuring reliable delivery and high partner satisfaction across Eagle Crest’s B2B holiday portfolio.
Key Responsibilities
Team Leadership & Daily Operations
End-to-End Tour Operations (FIT & GIT)
Supplier & Ground Handling Coordination
Process, Quality & SOP Management
Commercial & Finance Coordination
Agent & Partner Servicing (B2B)
Reporting & Governance
Skills & Competencies
• Strong knowledge of destination management operations including hotels, transfers, sightseeing, local regulations, and supplier coordination.
• Proven team leadership with a hands-on, service-oriented mindset.
• Ability to handle live tour issues calmly and effectively.
• Excellent communication, coordination, and negotiation skills with suppliers and B2B agents.
• High attention to detail for itineraries, vouchers, and operational notes.
• Comfortable working with CRM systems, B2B portals, and operations tools.
Qualifications & Experience
• Graduate in Tourism, Hospitality, or a related field; professional travel/tourism certifications are an advantage.
• 6-10 years experience in international tour operations or DMC roles.
• At least 2-3 years in a supervisory or managerial role handling B2B FIT and GIT operations.
Experience working with Indian B2B agents and managing outbound and/or inbound DMC operations strongly preferred.
Interested candidates can share their resume in below mentioned email
ilyas@white-force.com
9300XXXXXX
Location – Mumbai , Malad West
Department: Operations – DMC
Experience – 8 to 10 Years of Experience in DMC Operations is Mandatory
Salary – UPTO 18 LPA
Role Overview
The DMC Operations Manager - B2B Holidays will lead end-to-end holiday operations for FIT, GIT, and series departures. This role combines hands-on operational ownership with team leadership, supplier management, process standardization, and service quality control, ensuring reliable delivery and high partner satisfaction across Eagle Crest’s B2B holiday portfolio.
Key Responsibilities
Team Leadership & Daily Operations
End-to-End Tour Operations (FIT & GIT)
Supplier & Ground Handling Coordination
Process, Quality & SOP Management
Commercial & Finance Coordination
Agent & Partner Servicing (B2B)
Reporting & Governance
Skills & Competencies
• Strong knowledge of destination management operations including hotels, transfers, sightseeing, local regulations, and supplier coordination.
• Proven team leadership with a hands-on, service-oriented mindset.
• Ability to handle live tour issues calmly and effectively.
• Excellent communication, coordination, and negotiation skills with suppliers and B2B agents.
• High attention to detail for itineraries, vouchers, and operational notes.
• Comfortable working with CRM systems, B2B portals, and operations tools.
Qualifications & Experience
• Graduate in Tourism, Hospitality, or a related field; professional travel/tourism certifications are an advantage.
• 6-10 years experience in international tour operations or DMC roles.
• At least 2-3 years in a supervisory or managerial role handling B2B FIT and GIT operations.
Experience working with Indian B2B agents and managing outbound and/or inbound DMC operations strongly preferred.
Interested candidates can share their resume in below mentioned email
ilyas@white-force.com
9300XXXXXX
💡 Quick Summary
Seeking a career-building opportunity? The B2B Operations Head (Travel Industry -DMC) position is now open for candidates interested in the Operations Executive Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.