Bank Receptionist

Bank Receptionist

Location

Little Hulton

Salary

£12.47 per hour, Band 2 Competency Based Framework

Hours

Provide absence cover between Monday – Friday, as and when required/available

Working hours are 4.5 hour shifts from 08:00-12:30 or 4.5 shifts from 12:30-17:00. You may be requested to start at any time between 08:00 – 17:00.

Contract

Bank

Introduction

At St Ann’s Hospice, there’s one thing that motivates us and that’s providing excellent care and support to those living with or affected by life-limiting Illnesses.

We are looking to recruit a compassionate and professional individual to join our team as a receptionist. In this customer facing role, you will be the first point of contact for patients, visitors, and staff, so a warm and empathetic manner is essential. You will need to demonstrate strong communication and organisational skills, and be committed to supporting the smooth and welcoming operation of the hospice.

Job Summary

The Role

The Receptionist will:

Provide a professional first impression of the hospice
Work closely with the nursing team announcing patient arrivals
Communicate with all departments regarding visitor arrivals
Safeguard patient and visitor confidentiality at all times including adherence to Data Protect Act following GDPR
Provide information on services and retail products
Ensure good knowledge of the hospice and be able to answer queries or questions as required
Assist other departments as required, work permitting
Complete all required training
Provide an excellent level of customer service
Ensure the Reception area is free from clutter
Requirements

The Receptionist will have:

A commitment to developing IT and digital skills
Experience of working in a customer service role
Experience of working in a reception role in a similar environment would be desirable
A general level of education to GCSE or equivalent
The Receptionist will be able to:

Appropriately escalate where necessary to the relevant staff members
Ensure our values are following at all times
Ensure all access/entry guidelines are followed by visitors
Assist in an emergency situation following directions from the Nurse in Charge
Answer phone calls and deal with enquiries
Adapt your approach and communication techniques to meet patient’s specific needs
Liaise with contractors ensuring the correct documentation is completed before they start work