Benefits Analyst

Full job description
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
The Impact You’ll Make and What We’ll Accomplish Together:

We are seeking a Benefits Analyst to provide comprehensive technical support to organizational clients, plan members, and our internal Benefits team. In this role, you'll serve as a key liaison in the administration of group insurance plans, combining analytical expertise with exceptional customer service to ensure seamless benefit plan operations. You'll be responsible for analyzing financial data, maintaining quality control standards, and building strong client relationships while supporting both routine administration and special projects in our collaborative team environment.
What You’ll Do:
Respond to client inquiries pertaining to their group insurance plans as well as build the relationship between clients and other members of team
Review and analyze benefit plan contracts and documentation as well as update client information on internal databases
Analyze and prepare financial information relating to benefits plan annual renewals and client proposals
Mediate with internal administrators and insurance providers regarding administration of client plans
Analyze payroll files, carrier files, and premium statements to ensure accuracy
Organize mass communication and administration packages being sent to clients’ plan members
Attend and present at internal training sessions to share/build knowledge of industry topics and trends as well as attend and participate in client meetings on occasion
Ensure that quality control and service standards are attained with every transaction
Assists with special projects, as required
Qualifications
You're the Missing Piece of the Puzzle:
New graduates and/or 1 – 2 years relevant experience
Post-secondary education
Excellent mathematical and analytical skills
Exceptional customer focus
Strong communication and organizational skills
Dedicated team player, who demonstrates initiative and independence
Excellent time management skills and the ability to manage multiple assignments
Working knowledge of Microsoft Office Suite and the ability to learn internal software quickly and thoroughly
Great to haves
Related courses in group benefits (CEBS)
Experience at the Analyst level in Group Benefits
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
 

Australia
New South Wales
Toronto Show on map Get directions