Job Description
Customer Service Representatives in this position receive telephone calls focusing on answering customer inquiries concerning U.S. Passports. CSRs record caller information in a computer-based case management system and use knowledgebase software to obtain information concerning policies, practices, procedures, and other data associated with obtaining a U.S. Passport. CSRs also use various computer systems to obtain information concerning the status of individual passport applications. Successful candidates will have a customer service orientation, be fast learners able to adapt to new information, problem solve and possess excellent research skills. This position will require flexibility in scheduling and could be assigned a day or evening schedule. A preference in a shift schedule needs to be communicated to Workforce Manager prior to Day One of training.
💡 Quick Summary
Seeking a career-building opportunity? The Bilingual Call center Supervisor position is now open for candidates interested in the Remote Jobs sector. This role in Arizona offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.