Job Description
Profile insights
Here’s how the job qualifications align with your profile.
Skills
Retail sales
Live chat
Help desk
+ show more
Do you have experience in Retail sales?
Languages
French
Bilingual
English
Do you know French?
Job details
Here’s how the job details align with your profile.
Job type
Full-time
Shift and schedule
Weekends as needed
Location
7777 Weston Rd Unit 156, Vaughan, ON
Full job description
FR
Responsabilités:
En tant que représentant bilingue du service à la clientèle, vous fournirez un service exceptionnel à nos clients, conformément à la mission de Sporting Life Group, sous la responsabilité du directeur du centre d’appels du service à la clientèle. Dans le cadre de vos fonctions, vous serez chargé de répondre aux questions, de traiter les plaintes et de résoudre les problèmes liés à nos produits et services par téléphone, courriel, service de clavardage ou autres moyens de communication.
Gérer un grand nombre d’appels entrants et de dossiers dans des délais impartis.
Identifier les besoins des clients en ce qui a trait aux commandes en ligne et aux expériences en magasin par courriel (cas) ou par téléphone, et fournir des solutions.
Consigner toutes les conversations dans la base de données ou les documents appropriés (selon les besoins).
Assurer l’atteinte des indicateurs de performance clés (KPI) spécifiques au service à la clientèle, qui mesurent la productivité des agents.
Résoudre les problèmes susceptibles d’entraîner des retards dans les commandes des clients, tels que les adresses erronées.
Assurer le suivi avec les fournisseurs de logistique tiers (FedEx et Fleet Optics) en ce qui concerne les retards de livraison des commandes et tout autre problème de livraison.
Communiquer avec les équipes internes si nécessaire (ex.: services de marchandisage, expédition et comptabilité).
Passer en revue et mettre à jour des registres et des rapports spécifiques selon les instructions du directeur du centre d’appels.
Maintenir une attitude positive dans ses relations avec les clients, les collègues et les fournisseurs.
Compétences requises:
Expérience dans la vente au détail ou dans un centre d’appels, compréhension de l’élément d’urgence issu des préoccupations des clients.
Excellentes aptitudes à la communication écrite et orale, et à l’écoute active en français et en anglais, en adoptant une approche empathique pour identifier les besoins des clients et désamorcer les situations.
Personne dévouée au service à la clientèle qui travaille bien dans un environnement d’équipe.
Bonnes compétences technologiques et capacité à s’adapter à l’évolution des systèmes dans un environnement de centre d’appels, tout en étant très organisé et capable de gérer un grand nombre de dossiers.
Compétences intermédiaires dans l’utilisation des suites Microsoft Office.
Familiarité avec un service d’aide à la clientèle et avec l’utilisation d’un système de messages vocaux et de communications électroniques.
Horaire de travail:
Ce poste requiert une disponibilité entre 7 heures et 20 heures, ainsi que pendant les fins de semaine.
#SL123
EN
What you’ll Do;
As a Bilingual Customer Care Representative, you will provide exceptional customer service to our customers aligned with our Sporting Life Group Mission Statement, reporting to the Customer Service Manager.
Within this role, you will be responsible for answering questions, handling complaints, and troubleshooting problems with our products and services from customers by phone, email, chat, or other modes of communication.
Manage large amounts of inbound calls and cases in a timely manner
Identify customer needs regarding online orders and in-store experiences via email (case) or telephone and provide solutions
Keep records of all conversations in the appropriate database or documents (as provided)
Responsible for achieving specific help desk Key Performance Indicators (KPIs), which measure agent productivity
Resolve issues that may cause delays in customer orders, such as incorrect address
Follow-up with third-party logistics providers (FedEx & Fleet Optics) with respect to delays in order deliveries and any other delivery issues with orders
Communicate with internal teams as needed (i.e. Merchandising, Shipping and Accounting)
Review and update specific Logs and Reports as directed by the Call Centre Manager
Maintain a positive attitude when interacting with all customers, co-workers, and vendors
What you’ll Bring;
Experience within retail and/or call center experience, understanding the urgency behind customer concerns
Excellent written and verbal communication skills and active listening in both French and English, listening empathetically to identify customers' needs and de-escalating situations
Customer service-driven individual who works well in a team environment
Strong technology skills with the ability to adapt to changing systems for a call center environment while being highly organized and able to manage cases at a volume
Intermediate skills in utilizing Microsoft Office suites
Familiar with a customer service help desk and responding to customers using voice calls and electronic communication
Shifts;
This position requires availability between the hours of 7 a.m. to 8 p.m. and during the weekends
#SL123
Who We Are;
Sporting Life is a leading, iconic Canadian sports lifestyle retailer. Since 1979, we've been committed to providing our customers and their families with the best possible experience—and we are continuously working to improve it every day. We offer the best in outdoor apparel and fashion, footwear, equipment and accessories for men, women and kids. The mix of sport and fashion is what makes us unique.
YOU live for the great Canadian outdoors and take pride in living the Sporting Life. You relish in the exhilarating experience of skiing, snowboarding, cycling, running, tennis, hiking and camping and want to inspire our customers to do the same. You believe in the spirit of team, adapting to the ever changing retail environment, being part of constant innovation and working alongside the best leaders, associates and vendors in the business. We are looking for those who live what we sell every day and who celebrate the love of sport and an active way of living.
Sporting life is a member of the Sporting Life Group, a Fairfax Financial Holdings Limited company, and is a leading Canadian sports lifestyle retail organization comprising iconic banners, Golf Town, Sporting Life and Team Town. Operating from coast to coast, both Golf Town, Sporting Life and Team Town’s fleet of stores inspire Canadians to get outside and live an active lifestyle, whether it’s playing some of Canada’s top golf courses, running through community trails, experiencing the exhilarating feeling of the hills, or any sports activity in between fit for the individual or whole family.
Come work with us! Experience what it’s like to work in a fun and engaging environment where you’ll be challenged and inspired to contribute to both brands and surrounded by like-minded teams who have a passion for the game of golf, are devoted to outdoor and team activities and sports.
Here’s how the job qualifications align with your profile.
Skills
Retail sales
Live chat
Help desk
+ show more
Do you have experience in Retail sales?
Languages
French
Bilingual
English
Do you know French?
Job details
Here’s how the job details align with your profile.
Job type
Full-time
Shift and schedule
Weekends as needed
Location
7777 Weston Rd Unit 156, Vaughan, ON
Full job description
FR
Responsabilités:
En tant que représentant bilingue du service à la clientèle, vous fournirez un service exceptionnel à nos clients, conformément à la mission de Sporting Life Group, sous la responsabilité du directeur du centre d’appels du service à la clientèle. Dans le cadre de vos fonctions, vous serez chargé de répondre aux questions, de traiter les plaintes et de résoudre les problèmes liés à nos produits et services par téléphone, courriel, service de clavardage ou autres moyens de communication.
Gérer un grand nombre d’appels entrants et de dossiers dans des délais impartis.
Identifier les besoins des clients en ce qui a trait aux commandes en ligne et aux expériences en magasin par courriel (cas) ou par téléphone, et fournir des solutions.
Consigner toutes les conversations dans la base de données ou les documents appropriés (selon les besoins).
Assurer l’atteinte des indicateurs de performance clés (KPI) spécifiques au service à la clientèle, qui mesurent la productivité des agents.
Résoudre les problèmes susceptibles d’entraîner des retards dans les commandes des clients, tels que les adresses erronées.
Assurer le suivi avec les fournisseurs de logistique tiers (FedEx et Fleet Optics) en ce qui concerne les retards de livraison des commandes et tout autre problème de livraison.
Communiquer avec les équipes internes si nécessaire (ex.: services de marchandisage, expédition et comptabilité).
Passer en revue et mettre à jour des registres et des rapports spécifiques selon les instructions du directeur du centre d’appels.
Maintenir une attitude positive dans ses relations avec les clients, les collègues et les fournisseurs.
Compétences requises:
Expérience dans la vente au détail ou dans un centre d’appels, compréhension de l’élément d’urgence issu des préoccupations des clients.
Excellentes aptitudes à la communication écrite et orale, et à l’écoute active en français et en anglais, en adoptant une approche empathique pour identifier les besoins des clients et désamorcer les situations.
Personne dévouée au service à la clientèle qui travaille bien dans un environnement d’équipe.
Bonnes compétences technologiques et capacité à s’adapter à l’évolution des systèmes dans un environnement de centre d’appels, tout en étant très organisé et capable de gérer un grand nombre de dossiers.
Compétences intermédiaires dans l’utilisation des suites Microsoft Office.
Familiarité avec un service d’aide à la clientèle et avec l’utilisation d’un système de messages vocaux et de communications électroniques.
Horaire de travail:
Ce poste requiert une disponibilité entre 7 heures et 20 heures, ainsi que pendant les fins de semaine.
#SL123
EN
What you’ll Do;
As a Bilingual Customer Care Representative, you will provide exceptional customer service to our customers aligned with our Sporting Life Group Mission Statement, reporting to the Customer Service Manager.
Within this role, you will be responsible for answering questions, handling complaints, and troubleshooting problems with our products and services from customers by phone, email, chat, or other modes of communication.
Manage large amounts of inbound calls and cases in a timely manner
Identify customer needs regarding online orders and in-store experiences via email (case) or telephone and provide solutions
Keep records of all conversations in the appropriate database or documents (as provided)
Responsible for achieving specific help desk Key Performance Indicators (KPIs), which measure agent productivity
Resolve issues that may cause delays in customer orders, such as incorrect address
Follow-up with third-party logistics providers (FedEx & Fleet Optics) with respect to delays in order deliveries and any other delivery issues with orders
Communicate with internal teams as needed (i.e. Merchandising, Shipping and Accounting)
Review and update specific Logs and Reports as directed by the Call Centre Manager
Maintain a positive attitude when interacting with all customers, co-workers, and vendors
What you’ll Bring;
Experience within retail and/or call center experience, understanding the urgency behind customer concerns
Excellent written and verbal communication skills and active listening in both French and English, listening empathetically to identify customers' needs and de-escalating situations
Customer service-driven individual who works well in a team environment
Strong technology skills with the ability to adapt to changing systems for a call center environment while being highly organized and able to manage cases at a volume
Intermediate skills in utilizing Microsoft Office suites
Familiar with a customer service help desk and responding to customers using voice calls and electronic communication
Shifts;
This position requires availability between the hours of 7 a.m. to 8 p.m. and during the weekends
#SL123
Who We Are;
Sporting Life is a leading, iconic Canadian sports lifestyle retailer. Since 1979, we've been committed to providing our customers and their families with the best possible experience—and we are continuously working to improve it every day. We offer the best in outdoor apparel and fashion, footwear, equipment and accessories for men, women and kids. The mix of sport and fashion is what makes us unique.
YOU live for the great Canadian outdoors and take pride in living the Sporting Life. You relish in the exhilarating experience of skiing, snowboarding, cycling, running, tennis, hiking and camping and want to inspire our customers to do the same. You believe in the spirit of team, adapting to the ever changing retail environment, being part of constant innovation and working alongside the best leaders, associates and vendors in the business. We are looking for those who live what we sell every day and who celebrate the love of sport and an active way of living.
Sporting life is a member of the Sporting Life Group, a Fairfax Financial Holdings Limited company, and is a leading Canadian sports lifestyle retail organization comprising iconic banners, Golf Town, Sporting Life and Team Town. Operating from coast to coast, both Golf Town, Sporting Life and Team Town’s fleet of stores inspire Canadians to get outside and live an active lifestyle, whether it’s playing some of Canada’s top golf courses, running through community trails, experiencing the exhilarating feeling of the hills, or any sports activity in between fit for the individual or whole family.
Come work with us! Experience what it’s like to work in a fun and engaging environment where you’ll be challenged and inspired to contribute to both brands and surrounded by like-minded teams who have a passion for the game of golf, are devoted to outdoor and team activities and sports.
💡 Quick Summary
Seeking a career-building opportunity? The Bilingual Customer Care Representative (FR/EN) position is now open for candidates interested in the Cashier Jobs sector. This role in Vaughan offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Cashier Jobs is a plus.
