Bilingual Retail Finance Customer Care Coordinator

Location
480 Gordon Baker Road, North York, ON M2H 3B4
 
Full job description
Yamaha Motor Corporation (“YMC”) is a publicly listed Japanese Corporation in the business of manufacturing and distributing recreational product to dealers and customers around the world. YMC is a Kando creating company; “offering more excitement and a more fulfilling life for people”.

Yamaha Motor Canada Ltd (“YMCA”) is a subsidiary of YMC, responsible for distributing Yamaha Motor product to Canadian dealers and consumers. YMCA’s Vision is to “Create Lifelong Memories by Connecting People through Unique Canadian Outdoor Experiences”. YMCA executes its day-to-day activities in reference to its defined values, “Be Inclusive”, “Think Customer”, “Own it!”, “Innovate Now!”, “Trust & Integrity”, “Be Agile”, and “Drive results”.

Position Information

Department: YMFCA
Location: 480 Gordon Baker Road
Hybrid
Status: 1 Year Contract
Reports to: Team Lead, Customer Experience
Summary of Responsibilities

Handle Inbound/Outbound Yamaha Financial Service customer’s calls on a daily basis. Provide customer assistance in a friendly and professional manner. Be a brand ambassador representing Yamaha Financial Services in the best possible light. Available for all rotating shifts (Monday through Saturday). Handle Inbound/Outbound early-stage collection calls.


Key Duties & Responsibilities

Handle Inbound/Outbound call/email/ text messages with a customer centric mindset. Handle customer requests and record all account maintenance activities in Yamaha Financial Service’s dedicated system of record.
Handle After Call Work (ACW) activities.
Participate in special projects as required.

Experience Requirements

Degree/Diploma: Minimum – High School Diploma
Program of Study: General
Years of Experience: 3 to 5 years
Type of Experience: Financial services call centre experience
Skills and Abilities

Superior organizational skills and ability to multitask
Strong negotiation skills
Efficient in following processes
Excellent time management skills
Professional phone etiquette
High emotional IQ
Team player
Available for a 5-day week with varying rotating shifts including Saturday availability
Strong analytical skills and detail oriented
Bilingual (English and French) is required

Yamaha Motor Canada Ltd. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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