Customer Onboarding Specialist

About our Team
The Customer Onboarding Specialist is a key position working with new customers to ensure a smooth transition to LexisNexis solutions. Their responsibility will be to build strong client relationships and provide high quality support to new customers, in a manner that delivers on defined department objectives to protect/ increase LexisNexis revenues and create a wonderful customer experience.
About the Role
Onboarding Specialists will be required to utilize skills from training, education, experience, or certifications to fulfil their daily responsibilities.
This is a full-time role to be based in either Sydney or NZ primarily working from home to have flexible work-life balance.
Responsibilities
Exhibit a passion to deliver superior client services by going above and beyond; doing whatever it takes to ensure each client contact is a positive experience with LexisNexis.
Manage and coordinate new customer onboarding activities and act as the primary contact for all issues and opportunities related to the customer during the onboarding process.
Diagnose and resolve problems utilizing department tools, resources, business judgment and expertise - resulting in increased customer confidence in LexisNexis as their service provider.
Initiate the escalation process for unresolved customer problems
Create onboarding documents and self-service training materials for customers
Act as positive role model by demonstrating continuous performance improvement, solid business skills and support of department/company objectives.
Promote excellence through high individual productivity, accuracy, and thoroughness- look for ways to improve and promote quality.
Work effectively in a team environment by balancing team and individual responsibilities; Contribute to building a positive team spirit; proactively look for and act on opportunities to assist the team.
Requirements
Fluent in English
Bachelor’s degree or equivalent work experience.
A great attitude and professional disposition with demonstrated oral and written communication skills.
Strong detail orientation and ability to follow defined processes
Self-motivated with solid time-management skills to completed required tasks.
Ability to use Microsoft Office applications (including Word, Excel, PowerPoint, and Outlook).
Experience with CRM systems a plus.
Previous experience in a telephonic or customer facing position is preferred.
Keen problem solving and a commitment to providing resolution to customer issues on the first pass.
Dedication to meeting the expectations and requirements of customers and ability to gain the trust and respect of the customer.
Highly motivated to work as a team player and perform as an individual contributor.
Experience working in a highly complex matrixed corporate environment is preferred.
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Discounted Health plan rate and Optical Assistance
Life assurance and income protection
Option to buy additional Annual Leave days
Employee Assistance Program
Flexible working arrangements
Benefits for you and your family
Access to learning and development resources
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
To learn more about opportunities with LexisNexis or RELX Global, join us here:
https://www.lexisnexis.com.au/en
https://www.relx.com/careers/join-us
If you're ready to take the next step in your strategy career and make a tangible impact in a trusted global brand—apply now!
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, ****** orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:
https://forms.office.com/r/eVgFxjLmAK
, or please contact 1-855-833-5120.
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